Radian6 Webinar with Frontier Airlines’ Marco Toscano
Learn how Frontier Airlines is using social media to reach out and connect with their customers and “make it right” in this webinar recorded October 20, 2011.
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Airlines Social Media Resources
Airlines are already actively engaging on the social web. Check out our industry-specific case studies and use cases for examples of how to make the social web work for your organization.
Airline Industry ebook: From Takeoff to Landing. How to Soar on the Social Web
In this ebook, for the airline industry, we go through the steps to discover and implement social media for your airline.
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Frontier Airlines: A Simple Idea Makes a Huge Difference
Frontier Airlines is using social media to reach customers and make it right, a simple idea that makes a huge difference. Read how social is changing the way they do business.
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Radian6: Travel, Tourism and Leisure Social Media Use Case
This Use Case discusses how Travel, Tourism and Leisure organizations can leverage social media in order to improve their knowledge of customers and competitors.
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Social Media Monitoring in the Airline Industry
Airline customers are social. As the leading social media monitoring & engagement platform, Radian6 helps airlines listen & connect to their customers on the social web.
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Social Media and Snow Storms – How Air Canada used the social web to help customers
Air Canada is Canada’s largest full-service airline. Their commitment to good customer service was put to the test last December when an unexpected winter storm shut down London’s Heathrow Airport.
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Southwest Airlines
In this case study, find out how Southwest has embraced the power of social media to give their customers access to what’s happening behind the scenes at the airline, and find out what those customers have to say about their experiences with the company.
Read More >Dear Radian6: Getting Started as an Airline Customer Service Team
Dear Radian6, Our airline has just begun to use your platform for monitoring. Can you tell us how can we extend our social media wings to interact with our passengers
Read More >The Biggest Travel Social Media Disaster EVER…
…. would undoubtedly be social media without community managers. Think for a moment. Remember the time when you were upset that the hotel staff ignored your ‘Do Not Disturb’ request
Read More >How Travel and Entertainment use Social Media For Seating
There are early adopters and then there are the naysayers. Social seating is the idea of seats planned by or for social media. From using social media to select a
Read More >Social Media Crisis Management: What American Airlines Should Do Now
Whether you are in the travel or aviation industry or not, it is possible by now you have heard the wildly circulating news about American Airlines. With over 20 thousand
Read More >Frontier Airlines Webinar: Social Media Changes how they do Business
Social media is changing how Frontier Airlines conducts business. With thousands of guests flying Frontier daily, the airline is very aware of the power of the social web and has
Read More >Airline Frequently Asked Questions
We currently manage multiple social media accounts – how can you help make this easier?
Our Engagement Console pulls all of your Twitter handles into one easy location, helping you to keep your finger on the pulse of your brand. You can even pull in your Facebook account to stay connected with your fans there, too.
We also allow your team to work collaboratively on projects together with our workflow capabilities, so not only can you manage multiple accounts – you can work with your team to ensure that all questions and comments get replied to as quickly as possible.
We’ve been monitoring the online activity of our competitors – now what?
If passengers are discussing experiences they’ve had with other airlines on the social web, now’s the time to take their comments and critiques and turn them into actionable results. Think of these comments as potential sales leads – they’ll give you the opportunity to understand what your competition is doing, and allow you modify your offerings accordingly. Check out our applications section to learn more about the power of social for generating sales leads.
Our customers are travelling all over the world – how many languages do you track?
Radian6 currently tracks 17 languages, including: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.
We’re hoping to use the social web to reach out to customers about flight cancellations and delays – do you monitor in real time?
Everyday we work to return over 8 million relevant results to you, so that you’re always in touch with customer conversations.
Our customer support teams work around the clock – do yours?
We’re pleased to offer 24 hour a day support, five days a week. Call, email or ping us on Twitter and we’ll have you back on track in no time. Click here for more information on our support hours, and all of the ways to reach out to our team.
Have more questions about our platform? Check out our comprehensive FAQ here.
