FAQ’s

• What constitutes a “topic profile” and how do you charge for keywords?
• Do you offer a free trial?
• How fast is it to set up?
• What sites and media does Radian6 cover, and how do you find them?
• What languages does the Radian6 platform support?
• Why are you different or better than other social media monitoring solutions?
• How often do you update the software or release new features?
• What kind of technical support and training do you offer?
• What industries can make the best use of Radian6?
• What other companies and agencies do you work with?
• Do you have a smartphone app?

What constitutes a “topic profile” and how do you charge for keywords?

A profile is a collection of key words and phrases you determine in order to search the breadth and depth of a brand or subject of interest. Keywords are unlimited; you can specify any number of keywords across as many related subjects as you like, and use boolean operators (like AND, OR, and AND NOT) in order to refine your keyword set. You can also create groups of keywords inside a topic profile to help filter and organize your results. Our pricing is dependent on the number of topic profiles you create, the volume of posts your profile turns out, and the number of users you have registered for the platform. Interested in learning more about our pricing? Click here for the details.

Do you offer a free trial?

We sure do. We ask users to attend a free, one-hour web-based training session before receiving their trial account logins. Radian6 is an in-depth system, and we can help get your trial started off on the right foot by walking you through the platform basics, and offering a few tips and tricks to help. Don’t worry, there’s no high pressure sales pitch here. We’re just making sure you have a chance to ask questions and get a thorough guided tour before setting off to explore on your own.

If you’re part of a higher education program, or interested in applying for our community trial program, please see those pages for more information about how to be considered.

How fast is it to set up?

Once you complete the initial one hour training session for Radian6, you can immediately start tracking your topics. We’re a web based platform, which means there’s no software to download and install, and you can access your account from anywhere you have an internet connection and a web browser.

What sites and media does Radian6 cover, and how do you find them?

Radian6 covers over 150 million sources each day, including the broadest available coverage of:

• Blogs
• Mainstream online news, such as CNN.com
• Video and Photo sharing sites, like Flickr and YouTube
• Micromedia, including the full Twitter firehose
• Forums and Discussion Boards
• Blog comments
• Facebook public discussion forums

We use a combination of RSS and other data feeds in addition to proprietary crawlers in order to index the entire social web. If data is available publicly, we’ll capture it. That also means that data the community trusts to stay behind a wall, will; we don’t crawl or capture sites like private portions of Facebook, private communities, or anything like that. We capture over eight million on-topic posts and comments each day, filter out the spam and irrelevant data, and deliver results to you in near real time.

What languages does the Radian6 platform support?

Radian6 currently supports the following 17 languages: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.

Why are you different or better than other social media monitoring solutions?

Comparing different monitoring solutions can be like comparing apples to oranges. But here’s what our customers and clients tell us sets us apart, and some of the reasons they decided our platform was right for them:

• Breadth of Coverage – Every day, we deliver over eight million relevant results to our customers, pulled from a much larger set of scanned results.
• Ease of Use – We’re comprehensive, but not so complicated that you need an engineering degree to use us. The Radian6 platform is designed to be easy to use and navigate for a novice, but powerful and flexible enough to meet the needs of the most advanced user. If you need some extra help figuring things out, we’ve got an extensive training program that will ensure you’re an expert in no time.
• Comprehensive Analytics – Gathering data is one thing. Analyzing it is another. From trends and influencer analysis to deep filtering, social media metrics, and data segmentation, we give you myriad ways to drill down into your data and understand how the social web is impacting your business.
• Go beyond raw information with Insights – Our Radian6 Insights platform takes the industry’s best social media monitoring system and combines it with leading insights vendors to bring new understanding to the social web. Discover key intelligence like demographics, influence, geolocation, enhanced sentiment and topic analysis to help drive your decision-making process.
• Workflow Capabilities – One of our more compelling advantages, Radian6 helps you scale social media listening and engagement throughout the company with our workflow capabilities. Assign and route posts, tag results with relevant information, classify and mark action status on items, and receive email or IM alerts for new posts in your topic profiles.
• Support – Put simply, we are proud to have a support team that is second to none. We’ll help you get started out on the right foot with Radian6, and our entire support team is available to you anytime you have questions, issues, or thoughts about how to make the platform better.
• Community Focus – Our users are what drive our development. The features we develop and create are all based on feedback and input we get from our active user community. That means we’re listening, and always striving to build a platform that’s more valuable for you in your work.
• Thinking Ahead – We’re not just trying to build a great listening platform, we’re trying to build a great enterprise social media platform for you. That means we’re committed to enhancing your social media listening experience, through our integrated web analytics and CRM capabilities – to bridge social media to all areas of your business.

For more detail on our capabilities and differentiators, check out the Radian6 Features section and some examples of our platform applications.

How often do you update the software or release new products?

We do rolling updates to our software approximately every two weeks, with major feature enhancements and additions every two months. We announce new features via email to our users, as well as on our Platform blog and through our regular email newsletter.

What kind of technical support or training do you offer?

We include a basic training session when you first start out that helps you understand the various capabilities of the platform. If you’re interested in learning even more about enhancing your experience with the platform, check out our extensive training opportunities. Covering everything from an in-depth look at the Insights platform, to getting the best use of our Engagement Console, Radian6 training will make sure you’ve got the right tools for the job. Videos and FAQs on the various aspects of the service are also available from within the dashboard for you to review any time you’d like.

We’ve also got a dedicated support team on hand, 24 hours a day, five days a week. Support hours extend from Sunday at 9 pm ET to Friday at 9 pm ET. Contact support by telephone (1.888.672.3426 or 1.506.452.9039), email support@radian6.com or ping us on Twitter: @radian6support.

If you need some extended training on a feature set, or some help retooling your topic profile, we’re here to help. Simply contact your account representative to request some additional training time, or email support@radian6.com with the details of what you need and we’ll get you set up.

What industries can make the best use of Radian6?

There aren’t many industries that can’t make great use of Radian6. Our customers range from small consulting and start-up businesses to Fortune 100 companies and communication agencies of all sizes, in both B2B and B2C. We’ve got customers in just about every industry you can imagine, from tech to publishing, finance, medicine, entertainment, and tourism. We also serve a number of non-profit, association, and education clients as well.

With the pervasive and growing role that the web plays in businesses of all kinds, industries of all sizes and types can benefit from social media monitoring and the insights it brings.

What other companies and agencies do you currently work with?

We work with businesses, non-profits, and communications agencies of all shapes and sizes. For a sampling of some of our clients, check out the Our Customers page. And if you’d like to hear what some of our customers and fans have to say about working with Radian6, connect with them on Twitter over here.

Do you have a smart phone app?

Yes. Radian6 Mobile, our first smartphone application for iPhone, is currently available at the iTunes store. Use Radian6 Mobile to focus the entire social web into one application. Access valuable information from the Radian6 platform, as well as key engagement functionality, while you’re on the move. Learn more about Radian6 Mobile here