Careers
Creating innovative tools so clients can get a good night’s rest
- Are you passionate about what you do?
- Do you thrive on understanding the needs of clients and creating innovative solutions to meet those needs?
- Do you share our passion to develop a deep understanding of the social media space so clients can be armed with the most advanced and easy-to-use monitoring and analysis solution?
Radian6 is looking for creative individuals with a passion for developing solutions in a client-focused environment to join our growing team of technology professionals located in Fredericton and Saint John. We offer competitive compensation and benefit packages and a chance to help build solutions for one of the hottest technology segments. To submit your resume for consideration please email us at: careers@radian6.com
Current openings:
- Information Systems Manager
- Multilingual Social Media Coordinators (Operators)
- New Business Development Representative
- Product Specialist (Product Focus)
- Product Specialist (Market Focus)
- Product Manager
- Social Media Traffic Coordinators (Operators)
- Senior Social Media Insight Analyst
- User Interface Developer (Adobe Flex/Flash)
- Billing Manager
- Sales Process Manager
- Customer Support Specialist
- Account Manager
- Java Developer
- Quality Assurance Specialists
- Senior Sales Professionals – Sales Execs & Account Managers
- Customer Success Manager
- Project Manager
Information Systems Manager
Location: Saint John, NB
Radian6 is currently recruiting for an experienced Information Systems Manager. In this key role you will be responsible for the strategic and operational management of Radian6 information and technology needs. Working closely with end users and business stakeholders, you will define internal business processes, and you will lead implementation initiatives necessary to achieve organizational goals. You are an experienced manager with technical expertise coupled with a sound understanding of business and management principles. You have a demonstrated understanding of resource implications in terms of budgets.
Key Responsibilities:
- Evaluate internal business needs and develop highly efficient cross-functional business processes;
- Responsible for evaluation, selection, and implementation of internal IT systems required to implement internal business processes;
- Lead system implementation projects with project teams composed of internal and/or external resources;
- Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness;
- Ensuring the smooth running of all IT systems, including availability, continuity, backups, security, scheduled upgrades, and change management;
- Ensuring that software licensing laws are adhered to;
- Providing users with appropriate support and advice; and
- Mentoring and training new IT support staff.
Job Requirements:
- Bachelors in Information Management or in a related field supplemented with minimum of seven years of demonstrated successful experience in IT field;
- Strong knowledge of Information Technology (IT) systems and applications;
- Experience with business process development including requirements gathering, system analysis, and development of functional specifications;
- Experience with IT projects, including all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, testing, and go live;
- Demonstrated ability to lead business change management initiatives;
Attributes:
- Demonstrated leadership skills;
- Effective written, oral and consensus-building communications skills are required.
- Strong initiative and positive attitude;
- Tenacity, drive and the desire to succeed in a start-up environment;
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Multilingual Social Media Coordinators (Operators)
Location: Fredericton, NB, Saint John, NB and Halifax, NS
Radian6 is currently recruiting multilingual individuals with a general business or data analysis background/education to work as Social Media Coordinators. Candidates should have a general knowledge of social media concepts.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.
Key Responsibilities:
- Work with a team of Social media Professional Services personnel to tag and parse information for clients;
- Create basic reports from Radian6 post data; and,
- Interface with and work alongside Fortune 500 and Enterprise clients to help produce social media traffic and buzz reports from Radian6 widgets and social media tools.
Job Requirements:
- Post-secondary education with a technical certificate or degree in Business Administration or Data Analysis or equivalent experience;
- Proficiency in one or more of the following languages considered an asset: Spanish, German, Portuguese, French, Japanese, Simplified Chinese, Korean, Italian, Swedish, Danish, Norwegian, Icelandic or Dutch.
- Experience with social media an asset;
- Demonstrated ability to learn new technologies quickly and efficiently; and,
- Knowledge of standard reporting and document tools (example: Microsoft Office).
Attributes:
- Strong initiative and positive attitude;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment; and,
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
New Business Development Representative
Location: Fredericton, NB and Halifax, NS
Radian6 is currently recruiting a New Business Development Representative.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. Working closely with Marketing, Sales and our Community Team, the successful candidate will prospect sales leads and manage inbound lead traffic. This role is key to our sales, marketing and service efforts.
Key Responsibilities:
- Handle incoming requests from potential clients and pre-qualify their needs;
- Utilize internal and external resources to assist in meeting targets;
- Assign leads to appropriate internal parties;
- Initiate and follow up on outbound lead generation efforts;
- Actively engage with prospects/clients in social media (eg., Twitter, forums, blogs, etc);
- Work closely with sales and marketing groups on focused campaigns;
- Update company database to reflect daily activities; and
- Maintain company culture when engaging with prospects/clients.
Job Requirements:
- Post-secondary degree or diploma;
- Five years of relevant experience;
- Proven project coordination skills;
- Proven ability to work well under pressure;
- Knowledge and use of social media / social networks considered an asset; and
- Knowledge of Salesforce.com considered an asset.
Attributes:
- Strong initiative and positive attitude;
- Ability to work independently and as a part of a team;
- Ability to learn quickly and adapt to change;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Resourceful and creative troubleshooting skills;
- Proven attention to detail and problem solving skills;
- Strong commitment to quality;
- Proven ability to prioritize and multi-task;
- Outstanding time management skills; and
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Product Specialist (Product Focus)
Location: Fredericton, NB
Radian6 is currently recruiting an ambitious, professional Product Specialist to provide expertise in leading technical Product Management initiatives. This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. You will make a significant contribution to the development of an industry leading social media monitoring, engagement, analytics and reporting system.
Key Responsibilities:
- Work closely with the Product Management authority to triage, stabilize, and specify product requirements;
- Work closely with the Product Engineering and Delivery team to communicate and clarify product requirements identified by Product Management;
- Where applicable, provide leadership in product design for Product Management and Delivery;
- Assist in product planning, user acceptance testing, beta programs, and other Product Management initiatives.
Job Requirements:
- Experience in software product management, preferably with experience in SaaS applications;
- Strong leadership experience interacting with clients and software development teams; and
- Experience with Agile software development practices and iterative and incremental software development lifecycles.
Attributes:
- Strong expertise in managing and specifying software requirements, working closely with software development and senior leadership teams;
- Strong knowledge of various types of online social media and related technologies; and
- A well developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Product Specialist (Market Focus)
Location: Fredericton, NB
Radian6 is currently recruiting an ambitious, professional Product Specialist to focus on Product Management activities relating to product launches, go-to-market strategies, soliciting customer feedback, and other related initiatives. This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. You will make a significant contribution to the development of an industry leading social media monitoring, engagement, analytics and reporting system.
Key Responsibilities:
- Work closely with the Product Management team to execute on product launch initiatives;
- Participate in field readiness activities – ensuring Sales teams and Partners are prepared for new products and releases;
- Solicit field feedback and articulate market needs;
- Assist in cross-functional product management activities, market analysis, data analysis, and other Product Management initiatives.
Job Requirements:
- At least 3 years experience in software product management, preferably for SaaS applications;
- Strong communication and customer-facing skills, and presentation experience;
- Strong leadership experience interacting with clients and software development teams;
- Strong knowledge of various types of online social media and related technologies.
Attributes:
- A passion for new technologies and a fast-paced environment.
- A well developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Product Manager
Location: Fredericton, NB and Halifax, NS
Radian6 is currently seeking an experienced Product Manager to join its Product Management team in Fredericton, New Brunswick. This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. You will make a significant contribution to the development of an industry leading social media monitoring, engagement, analytics and reporting system.
Key Responsibilities:
- Develop product requirements and lead feature planning initiatives, evaluating feature requests and internal innovation initiatives;
- Develop strategic product plans and lead associated product roadmap initiatives;
- Solicit field feedback and maintain a keen understanding of customer requirements and market needs;
- Develop and maintain domain expertise, perform competitive analysis, and balance business priorities;
- Act as a leader within the company.
Job Requirements:
- 3-5 years of relevant product management experience, preferably with SaaS applications;
- Social media product experience is an asset;
- Strong leadership experience interacting with clients and software development teams;
- Strong knowledge of various types of online social media and related technologies.
Attributes:
- A passion for new technologies and a fast-paced environment.
- Results driven, with strong communication and teamwork skills.
- A well developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Social Media Traffic Coordinators (Operators)
Location: Fredericton, NB
Radian6 is currently recruiting individuals with a general business or data analysis background/education to work as Social Media Traffic Coordinators. Candidates should have a general knowledge of social media concepts.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.
Key Responsibilities:
- Work with a team of Social Media Professional Services personnel to tag and parse information for clients;
- Create basic reports from Radian6 post data;
- Interface with and work alongside Fortune 500 and Enterprise clients to help produce social media traffic and buzz reports from Radian6 widgets and social media tools,
Job Requirements:
- Post-secondary education with a technical certificate or degree in Business Administration or Data Analysis or equivalent experience;
- Experience with social media an asset;
- Demonstrated ability to learn new technologies quickly and efficiently; and,
- Knowledge of standard reporting and document tools (example: Microsoft Office).
Attributes:
- Strong initiative and positive attitude;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment; and,
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Senior Social Media Insight Analyst
Location: Fredericton, NB
Radian6 is currently recruiting seasoned business experts for its Professional Services Team in Fredericton. Candidates should have a deep knowledge of business, marketing, social media, data analysis and statistics. Candidates should possess an MBA or technical degree with a high level of business acumen. The incumbent should also possess good leadership skills.
This role may also be asked to work closely with Sales to help manage more complex solution based engagements.
Key Responsibilities:
- Work with a team of Social media Professional Services personnel to manage the overall customer engagement;
- Create trend and insight reports from Radian6 post data;
- Provide advanced method training and leadership of customer deployment teams;
- Interface with and work alongside Fortune 500 and Enterprise clients to help produce a concise and current picture of social media buzz; and,
- Maintain a current knowledge of social media principles and data analysis methods.
Job Requirements:
- Post-secondary education with a Bachelor/Masters of Business Administration or Data Analysis degree;
- Experience with social media an asset;
- Motivated self-starter with the ability and drive to perform in a fast-paced start-up environment, with multiple tasks, deadlines and changing priorities;
- Demonstrated ability to learn new technologies quickly and efficiently; and,
- Knowledge of standard reporting and document tools (example: Microsoft Office).
Attributes:
- Strong initiative and positive attitude;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment; and,
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
User Interface Developer (Adobe Flex/Flash)
Location: Saint John, NB, Fredericton, NB and Halifax, NS
Radian6 is currently recruiting experienced User Interface Developers.
Key Responsibilities:
- Work with a team of UI developers to develop and support industry leading web and desktop applications (using Adobe Flex/Flash/AIR);
- Create state of the art, highly usable end-user experiences;
- Involvement in all steps of UI development, including requirements analysis, prototype design, usability, testing and final implementation;
- Staying on top of the latest in UI, from coding techniques and frameworks to best practices;
Requirements for the Successful Candidate Include:
- Post-secondary education in Computer Science and/or related experience;
- Solid understanding and working application of object-oriented principles and concepts;
- Solid understanding and working application of architecture, design and development concepts and best practices;
- Experience in User Interface Development with either Adobe Flex/Flash or similar technologies (.NET, Java, C++, etc);
- Motivated self-starter with the ability and drive to perform in a fast-paced start-up environment, with multiple tasks, deadlines and changing priorities;
- Demonstrated ability to learn new technologies quickly and efficiently;
The following are considered strong assets:
- Adobe Flex/Flash/AIR;
- HTML/CSS/Javascript;
- AJAX;
- PHP;
- Agile Methodologies;
- Eclipse IDE, CVS, Ant, Continuous Integration;
Attributes:
- Strong initiative and positive attitude;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Proven attention to detail and problem solving skills; and
- A well-developed sense of humour.
Sound good to you? If you are interested in working with a strong team in a dynamic, leading-edge environment, send your resume to: careers@radian6.com *
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Billing Manager
Location: Fredericton, NB
Radian6 is currently recruiting for an experienced Billing Manager to join its team in Fredericton. Reporting to the Controller, the Billing Manager will take on a key role in our Administration group. You’ll be given the chance to positively impact the organization’s billing process; to streamline and improve overall revenue flow of the company. This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.
Key Responsibilities:
- Drive strategies to continuously improve billing systems and processes;
- Manage billing and receivables to meet or exceed all financial objectives;
- Identify and implement improved processes;
- Partner with all internal customers to facilitate strong and effective communication;
- Provide timely, relevant, and accurate analysis of monthly results to facilitate decision-making by management;
- Work with Operations to manage and implement proactive profit improvement plans;
- Implement key performance metrics to drive profitability (i.e. reduction of credits, revenue leakage opportunities, and overall issues that affect billing integrity across all lines of business);
- Liaise with Accounting for monthly close to ensure accuracy and manage impacts to the P&Ls;
- Proactively be involved with gathering data to ensure accuracy of forecasts and budgets (i.e. mid-month revenue, adjustments, accruals, etc); and
- Lead and manage ad-hoc financial analysis as required.
Job Requirements:
- 5-10 years of billing experience, with a minimum of 3 years experience managing a comprehensive billing system;
- In-depth knowledge of billing processes, systems and procedures;
- Demonstrated success with developing strategies relating to billing systems;
- Demonstrated ability to build, grow and evolve a comprehensive, multi-national, billing system;
- Strong technical abilities, proficiency in spreadsheet preparation and extremely comfortable in a computerized accounting environment;
- Exceptionally strong customer service skills;
- Demonstrated ability to successfully develop, grow and manage a team;
- Familiarity with Salesforce.com is considered an asset;
- Exceptionally strong written and verbal communication skills.
Attributes:
- Detail- oriented, mature, self-motivated with exceptional organizational abilities;
- Highly self motivated;
- Ability to take on new responsibilities when needed;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Resourceful and creative troubleshooting skills;
- Good time management, organization, prioritization and planning; and
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Sales Process Manager
Location: Fredericton, NB
Radian6 is currently recruiting to hire an experienced Sales Process Manager.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. The successful candidate will be responsible for the entire sales process from conception and definition, to implementation, to ongoing analysis, development and evolution. The Sales Process Manager is responsible for all metrics, reporting, forecasting and for regular coaching, mentoring, training and development of the sales team.
Key Responsibilities:
- Define, document, implement and evolve the sales process to include coaching, training, and performance measurement of the entire sales team;
- Monitor results relative to metrics and develop coaching and incentive programs for sales team; and
- Conduct ongoing business analysis relating to the sales process and take steps to implement changes as required.
Job Requirements:
- A minimum of 5 years B2B sales experience;
- Demonstrated ability to conceive, drive and implement ongoing improvements to sales processes;
- Demonstrated ability to achieve targets and financial objectives;
- Demonstrated success at coaching and mentoring sales teams;
- Excellent interpersonal and communication skills;
- Strong analytical skills;
- An undergraduate degree;
- Excellent computer skills and strong MS Office proficiency; and
- Experience with Salesforce.com is a definite asset.
We offer the opportunity to play a significant role in the company’s continuing success. In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.
Sound good to you? If you’re interested send your resume to careers@radian6.com*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Customer Support Specialist
Location: Fredericton, NB
Radian6 is currently recruiting an ambitious, professional Customer Support Specialist to help us to provide top-notch customer support to our existing client base and to aid in the development of long-term client relationships. This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.
Key Responsibilities:
- Provide high-quality, proactive support to existing Radian6 clients;
- Build and enhance existing relationships by troubleshooting and contacting clients; and
- Raise product awareness by conducting training sessions over the phone.
Job Requirements:
- 5 years of customer support experience;
- Demonstrated passion for delivering and exceeding service targets;
- Proven ability to develop and maintain relationships;
- Ability and drive to perform in a fast-paced start-up environment with multiple tasks, deadlines and changing priorities;
- Ability to adapt to a new and changing environment; and
- Availability to work periodic evening shifts.
Attributes:
- Excellent presentation and communication skills;
- Ability to develop detailed product knowledge quickly;
- Strong problem-solving and analytical skills;
- Resourceful and creative troubleshooting skills;
- Familiarity with social media and social networks considered an asset;
- Prior technical support experience is considered an asset; and
- Proficiency in French and English is considered an asset.
In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program. If you are interested in working with a strong team in a dynamic, leading-edge environment, send your resume to careers@radian6.com*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Account Manager
Location: Fredericton, NB
Radian6 is currently recruiting Account Managers.
This is a great opportunity to:
- Join an exciting, dynamic, young company with a strong and seasoned leadership team;
- Be a key part of a sales team involved with targeting amazing corporate accounts such as Dell, Microsoft, Pepsi, Molson, MTV, Southwest Airlines, Xbox and GE;
- Grow professionally by gaining experience selling into the emerging, social media space;
- Have the opportunity to contribute and directly impact the growth of the company you work for; and
- Work with a great team that is excited about the possibilities.
Key Responsibilities:
- Use a flexible approach to develop overall strategies to build long term, sustainable, profitable relationships at executive levels and to strategically grow and manage the defined accounts;
- Actively and effectively promote Radian6 to targeted accounts and develop and grow the associated pipeline;
- Maximize sales opportunities within the assigned territory;
- Ensure maximum personal effectiveness through excellent communication of activities and successes with internal colleagues while making recommendations for process improvements;
- Hunt new business and/or grow an existing customer base of organisations by spending time with each client to understand their business needs and requirements.
Job Requirements:
- 5+ years of b2b sales, preferably in the technology sector;
- Proven ability to interact directly with senior executives in customer organizations;
- An undergraduate degree in related field preferred;
- Excellent in-person and Web-based (i.e. via Webex) presentation and communications skills;
- Familiarity with social media and social networks preferred.
Attributes:
- Strong initiative and positive attitude;
- Ability to learn quickly and adapt to change;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Resourceful and creative troubleshooting skills;
- Strong commitment to quality;
- Outstanding time management skills; and
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Java Developer
Location: Saint John, NB, Fredericton, NB and Halifax, NS
Radian6 is currently recruiting for experienced Java Developers.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. Successful candidates will join a highly talented team of software engineers using leading edge Web 2.0 technologies. You will make a significant contribution to the design and development of the industry leading social media monitoring, engagement, analytics and reporting system.
Key Responsibilities:
- Development and support of Java-based server platform providing content discovery, tracking, indexing & searching, messaging, and delivery services;
- Involvement in all steps of the development process, including analysis, design, testing, documentation and implementation;
- Develop and unit/integration test software components/modules using the most current industry tools and processes;
- Sub-system owner during project design, development and documentation. Accountable for specified software modules/components;
Requirements for the Successful Candidate Include:
- Post-secondary education in Computer Science and/or related experience;
- Solid understanding and working application of object-oriented principles and concepts;
- Solid understanding and working application of architecture, design and development concepts and best practices;
- Experience in Java/J2EE based development using relational databases;
- Motivated self-starter with the ability and drive to perform in a fast-paced start-up environment, with multiple tasks, deadlines and changing priorities;
- Demonstrated ability to learn new technologies quickly and efficiently;
Working knowledge of the following are considered strong assets:
- Tomcat, Servlets, Hibernate;
- MySQL, JDBC, SQL;
- Agile Methodologies;
- Eclipse IDE, CVS, ant, junit, jprofiler;
- Linux/Unix experience;
- Performance and Memory Tuning.
In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.
If you are interested in working with a strong team in a dynamic, leading-edge environment, send your resume to: careers@radian6.com *
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Quality Assurance Specialists
Location: Saint John, NB, Fredericton, NB and Halifax, NS
Radian6 is currently recruiting for experienced Quality Assurance Specialists.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. Successful candidates will join a highly talented product development team leveraging agile development methodologies & tools to develop software product(s) delivered to the international market. You will make a significant contribution to the design and development of the industry leading social media monitoring, engagement, analytics and reporting system.
Key Responsibilities:
- Assist in development of test strategy;
- Assist in preparation and setup of test environments and test data;
- Design test cases based on functional requirements and UI mock-ups;
- Execute test cases and accurately record results to allow defects to be reproduced by the development team;
- Work directly with the development team to assist in troubleshooting and resolving defects;
- Retest resolved defects for each build deployed to test environment;
- Involved with development and execution of non-functional test cases based on system requirements documentation;
- Effectively communicate status of testing;
- Accountable for completing work assignments, meeting commitments and deadlines; and
- Work directly with customer support to assist in troubleshooting customer issues.
Requirements for the successful candidate include:
- Knowledge & understanding of software testing best practices;
- A passion for creating high quality software releases;
- Motivated self-starter with the ability and drive to perform in a fast-paced start-up environment, with multiple tasks, deadlines and changing priorities;
- Demonstrated ability to learn new systems quickly and efficiently; and
- Minimum of 2 years experience defining and executing test cases on projects leveraging agile iterative development techniques.
In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.
If you are interested in working with a strong team in a dynamic, leading-edge environment, send your resume to: careers@radian6.com *
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Senior Sales Professionals – Sales Execs & Account Managers
Location: Halifax, NS
Key Responsibilities:
- Use a flexible approach to develop overall strategies to build long term, sustainable, profitable relationships at executive levels and to strategically grow and manage the defined Key accounts;
- Actively and effectively promote Radian6 to targeted key accounts and develop and grow the associated pipeline;
- Maximize sales opportunities within the assigned territory;
- Ensure maximum personal effectiveness through excellent communication of activities and successes with internal colleagues while making recommendations for process improvements;
- Hunt new multi-national business and/or grow an existing customer base of multi-national, multi-site organisations by spending time with each client to understand their business needs and requirements.
Job Requirements:
- Demonstrated success at closing Fortune 500 business;
- Demonstrated leadership skills;
- Strategic enterprise sales experience;
- 5-10 years of b2b sales, preferably in the technology sector;
- Proven ability to interact directly with senior executives in customer organizations;
- Minimum of an undergraduate degree with graduate degree in related field preferred;
- Excellent in-person and Web-based (i.e. via Webex) presentation and communications skills;
- Ability to travel North America as required;
- Familiarity with social media and social networks preferred.
Attributes:
- Strong initiative and positive attitude;
- Ability to learn quickly and adapt to change;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Resourceful and creative troubleshooting skills;
- Strong commitment to quality;
- Outstanding time management skills; and
- A well-developed sense of humour.
In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Customer Success Manager
Location: Fredericton, NB, Saint John, NB, Halifax, NS and Austin, Texas
Key Responsibilities:
The Customer Success Manager (CSM) is responsible for bringing the best Radian6 ideas, innovations, and capabilities to customers while driving greater business value. It is the CSM’s responsibility to drive customer adoption and success within a defined set of customers. Key to this role is being able to articulate value, inspire and position to sell the future of Software as a Service. As a trusted Social Media advisor and coach, the Customer Success Manager determines how a Social Media program can be effectively applied to support achievement of a company’s strategic business goals in all areas of the organization.
- Develop a trusted advisor relationship with customer sponsors such that all Radian6 activities are closely aligned with the customer’s business goals and strategy, allowing the full potential of their Radian6 solution to be realized;
- Lead the adoption and execution of the customer’s Radian6 Maturity model such that the phased roll-out of functionality, training and development of best practices continually drive incremental value and return on the customer’s investment;
- Establish and/or participate in project steering committee meetings; proposing creative viable solutions to the customer sponsors such that critical success issues are addressed on a pro-active basis;
- The CSM will serve as the customer advocate internally at Radian6 ensuring that all of our resources are being focused and optimized to best serve all our customers’ needs; and
- Guide practices of Radian6 toward producing customers who can be referenced; with high customer satisfaction and high renewal predictability.
Responsibilities:
- Use a flexible approach to develop overall strategies to build long term, sustainable, profitable relationships at all levels of customer organization and to strategically grow and manage the defined Key accounts;
- Serve as a customer advocate in driving industry best practices and the evolution of Radian6 product and platform functionality integral to the customer’s success;
- Utilize Project Management discipline to track all implementation and post-implementation adoption activities such that the overall success of the customer’s Social Media initiative can be closely monitored including visibility to the executive sponsors. Contribute to customers ongoing PMO activities when required;
- Work with Radian6 PMO to define, maintain and leverage account health indicators. Provide regular status reports to Radian6 stakeholders on progress against established goals;
- Manage account escalations;
- Facilitate the development of a vertical industry community of like Radian6 customers, routinely sharing best practices and leveraging lessons learned;
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment;
- Maintain a comprehensive understanding of Radian6 products;
- Understand customer requirements, level of adoption of the Radian6 service and assess the risk in renewing the current contract;
- Participate in field marketing events within region;
- Develop a good working relationship with sales and other departments within Radian6 required to achieve Customer Success goals; and
- Maximize sales opportunities within the assigned territory by providing assigned accounts leads to sales.
Job Requirements:
- 10 years of relevant work experience ideally with 5 years of strategic enterprise account management or management consulting experience;
- Relevant experience in the Social Media space;
- Program Management experience an asset;
- Proven ability to interact directly with customers at all levels;
- Demonstrated customer-facing skills including expectation management, communication skills, information management;
- Proven effectiveness at leading and facilitating customer workshops;
- Proven experience in managing complex project implementations;
- Possess strong presentation skills and credibility with all levels of customer organizations;
- Demonstrated ability to ensure maximum personal effectiveness in communicating activities and successes with internal colleagues and making recommendations for process improvements;
- Willingness to travel; and
- An undergraduate degree in related field.
Attributes:
- Very strong leadership skills;
- Strong initiative and positive attitude;
- Ability to learn quickly and adapt to change;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Resourceful and creative troubleshooting skills;
- Strong commitment to quality; and
- A well-developed sense of humour.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
Project Manager
Location: Fredericton or Saint John, NB
Radian6 is currently recruiting an experienced Project Manager.
This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. Working closely with Product Management, Customer Support and Marketing, the successful candidate will drive feature development projects using agile iterative development techniques.
Job Responsibilities Include:
- Plan, execute, and deliver feature development projects on a rapid release cycle (six weeks per feature release);
- Create and maintain work breakdown structures and project schedules including allocation of team members to project tasks;
- Manage project scope – control scope creep and manage change requests related to project scope;
- Plan for and mitigate project risks;
- Promote strong team-centric working relationships;
- Manage external dependencies and coordinate project timelines and deliverables with third parties (as required);
- Report project status on a weekly basis or as requested by stakeholder(s);
- Conduct and chair regular project status, project milestone, and/or project scrum meetings;
- Mediate and/or help resolve problems encountered by team members;
- Manage project issues with input on priority from the stakeholder(s); and
- Shield project team from distractions by forces external to the project.
Job Requirements:
- Minimum of 3 years experience managing development projects centered on product development with agile development techniques;
- Excellent written and verbal communication skills;
- Excellent teamwork skills;
- Proven ability to influence cross-functional teams.
Attributes:
- Hands-on approach to project management;
- Strong initiative and positive attitude;
- Ability to learn quickly and adapt to change;
- Professional, organized, efficient and accurate;
- Tenacity, drive and the desire to succeed in a start-up environment;
- Resourceful and creative troubleshooting skills;
- Strong commitment to quality;
- Outstanding time management skills; and
- A well-developed sense of humour.
In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.
Sound good to you? If you’re interested send your resume to careers@radian6.com.*
* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.
