Comments on: Consumers are shouting into your brand’s “social phone” http://www.radian6.com/blog/2008/08/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/ Listen, Measure, Engage... Wed, 17 Mar 2010 22:47:30 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Sean McDonald (Dell) http://www.radian6.com/blog/2008/08/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/comment-page-1/#comment-32 Sean McDonald (Dell) Wed, 17 Sep 2008 15:38:15 +0000 http://www.radian6.com/blog/76/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/#comment-32 William-e-Storm for the negative comments on my post http://direct2dell.com/one2one/archive/2008/08/19/dell-and-radian6-it-all-starts-with-listening.aspx members of my team contact individuals if they have unresolved product issues. We contact the individual with offer to resolve any outstanding technical support issue. We do this in private email, because in order to provide support members of the Dell team need to collect some private information that does not belong in a blog comment section. You raise a great point, I should make that clear when individuals do post comments about the process. William-e-Storm
for the negative comments on my post http://direct2dell.com/one2one/archive/2008/08/19/dell-and-radian6-it-all-starts-with-listening.aspx
members of my team contact individuals if they have unresolved product issues. We contact the individual with offer to resolve any outstanding technical support issue. We do this in private email, because in order to provide support members of the Dell team need to collect some private information that does not belong in a blog comment section.
You raise a great point, I should make that clear when individuals do post comments about the process.

]]> By: David Alston http://www.radian6.com/blog/2008/08/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/comment-page-1/#comment-31 David Alston Wed, 17 Sep 2008 02:43:05 +0000 http://www.radian6.com/blog/76/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/#comment-31 Thanks Shiraz, glad it resonates in your market. William, thanks for pointing that out. I'll relay it on to Sean. Thanks Shiraz, glad it resonates in your market.

William, thanks for pointing that out. I’ll relay it on to Sean.

]]> By: William - e-Storm http://www.radian6.com/blog/2008/08/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/comment-page-1/#comment-30 William - e-Storm Wed, 17 Sep 2008 02:15:55 +0000 http://www.radian6.com/blog/76/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/#comment-30 David, Thanks for this insightful post. I was trying to connect with Sean McDonald at Dell to may be address some of the negative comments that have been posted here: http://direct2dell.com/one2one/archive/2008/08/19/dell-and-radian6-it-all-starts-with-listening.aspx but his email is not linked from his profile. Might want to suggest to him to respond to those negative comments on Dell's own blog. William David,

Thanks for this insightful post.

I was trying to connect with Sean McDonald at Dell to may be address some of the negative comments that have been posted here: http://direct2dell.com/one2one/archive/2008/08/19/dell-and-radian6-it-all-starts-with-listening.aspx but his email is not linked from his profile. Might want to suggest to him to respond to those negative comments on Dell’s own blog.

William

]]> By: Shiraz Datta http://www.radian6.com/blog/2008/08/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/comment-page-1/#comment-29 Shiraz Datta Thu, 04 Sep 2008 06:29:39 +0000 http://www.radian6.com/blog/76/consumers-are-shouting-into-your-brand%e2%80%99s-%e2%80%9csocial-phone%e2%80%9d/#comment-29 Hi David, This is a great post and I would further say that currently the industry is at a chasm of mobile and social hyper disruption. I am sure we would see some big changes in the landscape and the way organization are trying to connect with their customers and/or customers are trying to connect with each other. I has posted your post on my blog and sure it would be a popular read for people at this part of the globe. Hi David, This is a great post and I would further say that currently the industry is at a chasm of mobile and social hyper disruption. I am sure we would see some big changes in the landscape and the way organization are trying to connect with their customers and/or customers are trying to connect with each other. I has posted your post on my blog and sure it would be a popular read for people at this part of the globe.

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