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The Breakthrough: Starting at the Top

By David Alston
Tuesday, September 23, 2008 | 4 Comments
Posted in: Social Media News, Technology

Today, Radian6 is featured in a brand new series in one of Canada’s premier national newspapers on business, the Globe and Mail – Report on Business.   The series looks into how companies took advantage of a pivotal point in their history to propel the company forward.  Radian6 kicks off the series as the first to [...]

The power of “Thank you” in social media

By David Alston
Wednesday, September 17, 2008 | 4 Comments
Posted in: Marketing, Social Media Monitoring

Social media monitoring is often used to listen for potential issues or crises surrounding a company or brand.  But compliments and accolades are equally deserving of your attention. When your customers go out of their way to say something nice about you, publicly saying “Thank You!” is a goodwill gesture that’s always appreciated. Here are six [...]

Moderating a session, social media-style

By David Alston
Monday, September 15, 2008 | 8 Comments
Posted in: Events, Social Media Monitoring

“Social Media Monitoring – Saturday – 1:30pm-2:10pm – David Alston – Radian6:  A discussion on what opportunities and issues can be uncovered by constantly monitoring all forms of social media. How do you go about monitoring – how do you get started, how do you get focused, how do you managed who handles what in [...]