New Radian6 Features
Thursday, December 4, 2008 | 2 Comments
Posted in: Features, Platform
To all of our Valued Customers and Partners,
First of all, I want to say thank you for using Radian6 and that we appreciate your business. We are also continuously amazed at the support we receive from our customers in creating positive word of mouth about our product and company. We greatly appreciate all the support. Thank you.
Based on your suggestions and feedback, we have some exciting new features to tell you about. They were added to the system this past weekend. Please keep the requests coming.
Infinite Data Retention & Expanded Historical Results
Customers now have infinite data retention in their active topic profiles. All results for all your active topic profile are stored forever and you will always be able to immediately access & analyze results back to the date when you first setup your topics in Radian6. This will enable convenient quarter-over-quarter and year-over-year comparisons in the dashboard as well as help you find old content or analyze a campaign from 2 years past, for example.
While your active topic profile stores results forever, the situation may arise where you have an immediate need to analyze historical results for a new topic that you were not previously monitoring. Radian6 now offers an option for you to access an additional 7 months of historical data, immediately upon creation of your new topic. Please contact your Radian6 account executive or customer support for details.
Online Engagement Workflow Management Capabilities
Coordinating, tracking and measuring your team’s online outreach efforts can be a challenge, especially if you engage in real-time. Radian6’s new workflow management feature enables a smooth and efficient, team-based approach to listening and responding online. With this new set of feature you can assign tasks to team members , leave notes (ex: “Do you know him? Please comment on this post”), manage your personal task list, keep track of your team’s commenting activity, run activity and audit trail reports, and more. You can also classify types of conversations (i.e. service complaints, product compliments/recommendation, product inquiry, etc) and measure the results of your outreach efforts. To access this set of features, simply click on the “Workflow” button on the bottom left-hand corner of the River of News widget.
Automated Dashboard Level Reporting
Customers will continue to enjoy the current flexible approach to exporting content, chart images & data from the widgets, but we have also added a fully automated dashboard level report. With the Automated Dashboard Reports feature, you can build your own “canned” multi-part reports which enable you to include multiple widgets from your dashboard, provide heading and narrative text for each and have the updated report automatically distributed to up to 50 email addresses at up to two specific times per day. You can create as many reports as you want on each of your eight dashboards. To create your first report, simply click on the pie chart icon in the dashboard toolbar at the top of your R6 dashboard.
New Share-of-Voice Charting
The New Comparative Topic Monitor can compare conversation volume in either the current bar chart visualization or a new Pie Chart option by clicking the “Pie” button on the lower left corner, enabling quick and easy share-of-conversation views between your brands and/or your competitors.
Customer Branding for Agencies
For qualified Agency partners, the Radian6 Dashboard can now be custom branded with your Agency’s logo and colours. Please contact the Radian6 team if you are interested in exploring this option.
Enhanced Content APIs – Third Party Integration
Have unique project in mind? Radian6’s flexible API brings the power of the Radian6 platform to your enterprise. For example, we recently enabled a large enterprise customer to build a new internal site to which provides active conversations for specific on-topic content, in real-time, to be accessed by employees company-wide. The Radian6 API was used to integrate relevant conversations from the customer’s topic profile into their internal community platform.
Twitter Content is Also Real-Time
Conversations on twitter are fast moving. We pride ourselves in having the fastest content discovery engine and broadest media coverage in the industry so you can listen and respond to conversations as they are happening. Our special twitter feed is now also the fastest in the industry.
Widget Analysis Window Extended
We also extended the time period that can be analyzed in a single widget to any three month window (90 days). You can select a real-time window or pick any specific date range (up to 3 months) all the way back to when you first created your topic profile. Of course, you can always set up multiple widgets in the same dashboard to view larger data windows. Comparing quarter over quarter data is now quite easy.
Social Profiles
Sometimes it takes a lot of clicking to see the full social profile of an author who is writing about your brand. You might want to read their blog, see if they have multiple blogs, follow them on twitter, connect on linkedin, see their Youtube account, and understand which social networks they participate in. Now with a single click in the River of News or Influencer Widget you can instantly open a person’s known connected social profiles saving you valuable time and providing a complete picture of their social profile.
Source Filter Enhancements
Radian6 provides many ways to filter content. Source profiles enable you to focus your analysis on a specific set of sources or even exclude a specific set of sources from your analysis. This latest enhancement adds an “include all” capability where you might want to analyze conversations in a specific community regardless of topic. Some customers are using this to measure conversations in their own customer communities, for example.
Advanced Widget Drill Down
To find actionable insights, you need to be able to go from the big picture and then to drill down into the data with maximum flexibility. Now, you can instantly drill down from one widget type to another and hone in on specific trends or conversation. For example, you might notice a spike in conversation in one of your keywords, but you don’t want to read all the posts to see what is driving it. Instead you can launch a Conversation Cloud which specifically analyzes that spike in conversation. From this cloud, you might want to further focus on a specific topic that you see emerging by drilling deeper with more focused conversation clouds, times series trends, and of course open the specific posts driving the conversation. Once you have focused in on a targeted conversation or sub-topic that you want to keep tabs on, you can easily include any of these widgets in the new automated reports described above.
As always, If you would like to review any of these features in more detail, need any assistance with setting up topic profiles, widgets and/or exporting reports please call us and we will do whatever we can to assist you – just let us know what you need!
Your Radian6 Team
2 Responses to “New Radian6 Features”
stop dreaming start action on August 3rd, 2009 at 5:22 am
thank you for nice feature
Neptune on March 14th, 2009 at 8:22 am
I want to say – thank you for this!.
I am from Tome and also now am reading in English, give please true I wrote the following sentence: “Here you can easily consult the airline schedule if you want to book an airline ticket to russia.”
THX
, Neptune.