Comments on: The Practice of Conversational Listening http://www.radian6.com/blog/2009/02/the-practice-of-conversational-listening/ Social media monitoring tools, social media engagement software and social CRM and marketing from the industry leader in social analytics. Fri, 10 Feb 2012 21:26:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sarah http://www.radian6.com/blog/2009/02/the-practice-of-conversational-listening/#comment-872 Sarah Wed, 27 Oct 2010 22:35:44 +0000 http://www.radian6.com/blog/131/the-practice-of-conversational-listening/#comment-872 Thanks for the well-thought article. I'm actually at work at the moment! So I need to go off without reading all I'd like. However, I put your blog on my msn feed so that I can read even more. Thanks for the well-thought article. I'm actually at work at the moment! So I need to go off without reading all I'd like. However, I put your blog on my msn feed so that I can read even more.

]]> By: Medie Galimba http://www.radian6.com/blog/2009/02/the-practice-of-conversational-listening/#comment-871 Medie Galimba Sun, 05 Sep 2010 22:08:39 +0000 http://www.radian6.com/blog/131/the-practice-of-conversational-listening/#comment-871 It is important to listen first for you to be able to understand a conversation. Listening and speaking works together. It is important to listen first for you to be able to understand a conversation. Listening and speaking works together.

]]> By: Paul Wilson http://www.radian6.com/blog/2009/02/the-practice-of-conversational-listening/#comment-866 Paul Wilson Sat, 14 Feb 2009 04:01:14 +0000 http://www.radian6.com/blog/131/the-practice-of-conversational-listening/#comment-866 Marcel - thanks very much for this post. You remind us of the significance of respectful response and active listening. It is awfully easy to forget that on the other end of the keyboard there is another person listening. Marcel – thanks very much for this post. You remind us of the significance of respectful response and active listening.

It is awfully easy to forget that on the other end of the keyboard there is another person listening.

]]> By: Terri Holley http://www.radian6.com/blog/2009/02/the-practice-of-conversational-listening/#comment-865 Terri Holley Sat, 14 Feb 2009 00:52:24 +0000 http://www.radian6.com/blog/131/the-practice-of-conversational-listening/#comment-865 What a beautiful post on listening to the social media space. As an ICF Certified Coach and social media strategist, I have experienced first-hand the value of conversational listening and its impact on building and maintaining relationships. I am in total agreement with Scott that brands should stretch to listen at a deeper level, to hear what is not being said, to hone in on the conversation that falls between the lines. In coaching we call this "heart" and environmental listening. Thank you, Marcel. Well done. What a beautiful post on listening to the social media space. As an ICF Certified Coach and social media strategist, I have experienced first-hand the value of conversational listening and its impact on building and maintaining relationships. I am in total agreement with Scott that brands should stretch to listen at a deeper level, to hear what is not being said, to hone in on the conversation that falls between the lines. In coaching we call this “heart” and environmental listening. Thank you, Marcel. Well done.

]]> By: Scott Hepburn http://www.radian6.com/blog/2009/02/the-practice-of-conversational-listening/#comment-863 Scott Hepburn Fri, 13 Feb 2009 14:44:37 +0000 http://www.radian6.com/blog/131/the-practice-of-conversational-listening/#comment-863 The art of feedback is critical to listening, as you so adroitly point out. In our lovefest for social media, we too often forget that communication is only achieved when there's a feedback loop. As far back as Socrates, asking questions has been recognized as a powerful way to get to the truth. By only taking the broadcast thoughts of your customers at face value, you're probably missing critical information. Dig deeper. Unfold the surface story. Listen for the unspoken. You can only do these things by becoming an ENGAGED listener. Nice work, Marcel. Great launching point. The art of feedback is critical to listening, as you so adroitly point out. In our lovefest for social media, we too often forget that communication is only achieved when there’s a feedback loop.

As far back as Socrates, asking questions has been recognized as a powerful way to get to the truth. By only taking the broadcast thoughts of your customers at face value, you’re probably missing critical information. Dig deeper. Unfold the surface story. Listen for the unspoken. You can only do these things by becoming an ENGAGED listener.

Nice work, Marcel. Great launching point.

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