Well, doggonit, ain’t it a story bout listenin’ & engagin’
Wednesday, August 19, 2009 | 22 Comments
Tags: convenience store chain, dave carroll, radian6, united breaks guitars
Posted in: Listening, Social Media
Well, I’m sure all y’all would agree that we’ve seen some great cases out there for some good ol’ social media listenin’ and engagin’. And, by golly, we’re bound to see lots more. We thought it might be fun to inject a bit of playful humor into the subject with a few tongue-firmly-planted-in-cheek [...]
Say What?
Monday, August 17, 2009 | 4 Comments
Tags: comcast, Customer service, engagement, Listening, Social Media
Posted in: Community, Listening, Social Media
We’ve posted a few times here about what kinds of conversations to listen for in social media. (Just in case you missed them, you can find them here, here, and here).
But the question that inevitably comes next: What do I say?
So here, my list for you for a few response types you might consider when [...]
Welcome Radian6’s New Community Manager: Lauren Vargas
Friday, August 7, 2009 | 8 Comments
Tags: Community, lauren vargas, radian6
Posted in: Community, Social Media
I am *beyond* excited to announce a new addition to the Radian6 community team that’s sure to make an almost instant impact on our business.
As of Monday, Lauren Vargas will be joining our team as Community Manager, and she brings with her a whole boatload of experience. Most recently, she was the community relations manager [...]
Twebinar: GE’s Tweetsquad
Tuesday, August 4, 2009 | 1 Comment
Tags: GE, Podcasts, radian6, Social Media, twebinars, TweetSquad, twitter
Posted in: Community, Podcasts, Social Media, Twebinar
GE is a company that’s relentlessly focused on innovation, and their approach to social media is no different. The communication team at GE has launched their very own TweetSquad, a group of 10 individuals that engage with their community on Twitter and use the platform to collaborate with coworkers, but most importantly help GE’s boomers [...]
