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Online Communities Are Like Dinner Parties

By RachelHappe
Friday, October 30, 2009 | 12 Comments
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Posted in: Guest Blogger, Listening

Most of us have heard some version of “Social Media/Twitter is like a Cocktail Party” and while this is hardly a new meme, a party is not a party is not a party and social media is not community – even though it may share many of the same characteristics.  To me it is like [...]

Who Should Respond to Brand Mentions?

By Lauren Vargas
Wednesday, October 28, 2009 | 48 Comments
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Posted in: Listening

You know social media is not a passing fad. The question facing your organization is not why we should listen and engage in social media, but how do we do this? Social media affects all areas of your business and different skill sets are necessary. The enterprise must socialize internally, but how do you determine [...]

Where we're at: Fuel for Thought Conference

By Lauren Vargas
Tuesday, October 27, 2009 | Add a Comment
Posted in: conferences

Our Radian6 team is growing and we are able to participate in more exciting conferences like this one: Fuel for Thought-The Growth and Innovation Series, 5 November. The conference is complimentary to marketers. Our very own Craig Comeau will be speaking about why you should be listening to social media. Please join us at the [...]

Do We Have to Respond to Every Brand Mention?

By Lauren Vargas
Monday, October 26, 2009 | 20 Comments
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Posted in: Listening, Social Media

Have you heard the nursery rhyme, A Wise Old Owl? It goes something like this: A wise old owl sat in an oak, The more he heard, the less he spoke; The less he spoke, the more he heard; Why aren’t we all like that wise old bird? Be the owl First things first, you [...]

Foundations of Listening and Engagement Webinar, 29 October

By Lauren Vargas
Friday, October 23, 2009 | 20 Comments
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Posted in: Web Events, Webinar

UPDATE: We will be posting the slides and recap of Q&A here on the blog. Stay tuned! We have spent this past month discussing the ins and outs of listening. Please join us next Thursday, October 29th at 2:00 PM (EST) as we discuss the different types of listening – brand, competitor, and opportunity – [...]

SETI@home – The First Real Global Social Network

By AdamKmiec
Friday, October 23, 2009 | Add a Comment
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Posted in: Guest Blogger, Listening

We’re still all a flutter with the concept of “social networks.”  Facebook, MySpace, Twitter, YouTube, and Flickr generally get the most attention.  They’re well known and are the household names that even your mom knows.  Last night I watched an episode of Numb3rs that referenced the famous Seti@Home project.  For those that don’t remember SETI is [...]

What is the Best Way to Handle Negative Comments?

By Lauren Vargas
Wednesday, October 21, 2009 | 56 Comments
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Posted in: Community, Listening

““Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.” – Yoda, Star Wars (Pardon my geekiness for a minute…I always hear Yoda’s voice in my head when I am talking about social media angst.) We can’t talk listening and engagement without addressing one of the biggest fears – negative [...]

Radian6 helps #beatcancer

Tuesday, October 20, 2009 | 4 Comments
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Posted in: Community, News, Social Good, Social Media

If you hung out on Twitter or the blogosphere over the weekend, or if you happened to be at BlogWorld you undoubtedly heard some of the buzz around the #beatcancer campaign throughout social media. It was great fun, and Radian6 was glad to be part of such an amazing event and cause. The upshot: folks [...]

How can you help the enterprise socialize?

By Lauren Vargas
Monday, October 19, 2009 | 7 Comments
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Posted in: Listening

Social Media can be a bit spooky, even to those who have participated in the space for some time. Actively listening and engaging in social media is a necessity. We have all seen examples of businesses not responding to a negative issue with a resolution before the situation spiraled out of control and spread across the [...]

Keyword Generation with Mind Maps

By JanetFouts
Friday, October 16, 2009 | 16 Comments
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Posted in: Guest Blogger, Listening

When you’re getting ready to listen to the social media stratosphere there are probably a few keywords that come immediately to mind. Your brand, your product your founder or CEO but that’s just the beginning. People don’t always search for what you might want them to. You need to get outside of the company for [...]