Comments on: What is the Best Way to Handle Negative Comments? http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/ Social media monitoring tools, social media engagement software and social CRM and marketing from the industry leader in social analytics. Fri, 10 Feb 2012 21:26:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Pauline Randall http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1453 Pauline Randall Thu, 19 Nov 2009 15:25:54 +0000 http://www.radian6.com/?p=1393#comment-1453 Great advice! Engaging is good, what worries me is when I see people engaging in a public battle. I just want to shout 'don't do it!' Once you start throwing bricks back then you'll find it is your windows that get broken. I think that some people find it hard to get the balance between engaging/responding and retaliating! Great advice! Engaging is good, what worries me is when I see people engaging in a public battle. I just want to shout ‘don’t do it!’ Once you start throwing bricks back then you’ll find it is your windows that get broken. I think that some people find it hard to get the balance between engaging/responding and retaliating!

]]> By: Pauline Randall http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1439 Pauline Randall Thu, 19 Nov 2009 15:25:54 +0000 http://www.radian6.com/?p=1393#comment-1439 Great advice! Engaging is good, what worries me is when I see people engaging in a public battle. I just want to shout 'don't do it!' Once you start throwing bricks back then you'll find it is your windows that get broken. I think that some people find it hard to get the balance between engaging/responding and retaliating! Great advice! Engaging is good, what worries me is when I see people engaging in a public battle. I just want to shout ‘don’t do it!’ Once you start throwing bricks back then you’ll find it is your windows that get broken. I think that some people find it hard to get the balance between engaging/responding and retaliating!

]]> By: Social Media Will Impact Your Business – Just Ask Rock Art Brewery :: Logical Juice http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1424 Social Media Will Impact Your Business – Just Ask Rock Art Brewery :: Logical Juice Tue, 17 Nov 2009 16:52:49 +0000 http://www.radian6.com/?p=1393#comment-1424 [...] first and then think twice before responding. Over at the Radian6 blog, Lauren had a very good post on how to handle negative comments recently. She follows that up with another interesting look [...] [...] first and then think twice before responding. Over at the Radian6 blog, Lauren had a very good post on how to handle negative comments recently. She follows that up with another interesting look [...]

]]> By: Social Media Monday: Radian6.com » Brodeur Open Blog http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1423 Social Media Monday: Radian6.com » Brodeur Open Blog Mon, 26 Oct 2009 17:30:03 +0000 http://www.radian6.com/?p=1393#comment-1423 [...] The Radian6 Blog is absolutely worthwhile. It offers useful insight on best practices – whether you’re a newcomer to the social media scene or a die-hard maven who’s been around since BBS’s.  How many times have you been asked how to handle negative online comments, for example? Well, here’s your answer. [...] [...] The Radian6 Blog is absolutely worthwhile. It offers useful insight on best practices – whether you’re a newcomer to the social media scene or a die-hard maven who’s been around since BBS’s.  How many times have you been asked how to handle negative online comments, for example? Well, here’s your answer. [...]

]]> By: Paul Sherland http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1450 Paul Sherland Sat, 24 Oct 2009 16:43:09 +0000 http://www.radian6.com/?p=1393#comment-1450 Great advice Lauren! Engaging with the critic also gives you the best chance for removing or modifying the bad review. Some clients ask me for help in removing critical reviews from the Web, but depending on the site, that's likely to be difficult to impossible to achieve. Far better to reach out to the dissatisfied customer in an effort to turn criticism into praise. Great advice Lauren! Engaging with the critic also gives you the best chance for removing or modifying the bad review. Some clients ask me for help in removing critical reviews from the Web, but depending on the site, that’s likely to be difficult to impossible to achieve. Far better to reach out to the dissatisfied customer in an effort to turn criticism into praise.

]]> By: Paul Sherland http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1436 Paul Sherland Sat, 24 Oct 2009 16:43:09 +0000 http://www.radian6.com/?p=1393#comment-1436 Great advice Lauren! Engaging with the critic also gives you the best chance for removing or modifying the bad review. Some clients ask me for help in removing critical reviews from the Web, but depending on the site, that's likely to be difficult to impossible to achieve. Far better to reach out to the dissatisfied customer in an effort to turn criticism into praise. Great advice Lauren! Engaging with the critic also gives you the best chance for removing or modifying the bad review. Some clients ask me for help in removing critical reviews from the Web, but depending on the site, that’s likely to be difficult to impossible to achieve. Far better to reach out to the dissatisfied customer in an effort to turn criticism into praise.

]]> By: Jim Ryan http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1448 Jim Ryan Wed, 21 Oct 2009 19:45:19 +0000 http://www.radian6.com/?p=1393#comment-1448 An interesting approach - when people deride you, respond as a true Jedi would. It's very good advice! Thanks for writing this. I think my problem is that when I am dealing with angst, instead of hearing Yoda's voice in my head I tend to hear Chewbacca's instead. ;) An interesting approach – when people deride you, respond as a true Jedi would. It’s very good advice! Thanks for writing this.

I think my problem is that when I am dealing with angst, instead of hearing Yoda’s voice in my head I tend to hear Chewbacca’s instead. ;)

]]> By: lauren http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1447 lauren Wed, 21 Oct 2009 19:26:10 +0000 http://www.radian6.com/?p=1393#comment-1447 Arik, Love that quote too! It was on my list of Yoda'isms to incorporate into this post, but did not fit it in...I will have to pocket that quote for later use. L Arik,

Love that quote too! It was on my list of Yoda’isms to incorporate into this post, but did not fit it in…I will have to pocket that quote for later use.

L

]]> By: Arik Hanson http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1446 Arik Hanson Wed, 21 Oct 2009 19:13:21 +0000 http://www.radian6.com/?p=1393#comment-1446 I have personal experience with this, as most bloggers do. My best piece of advice? Take a timeout upon reading the negative comment. Don't respond right away. Breathe. And think about a thoughtful response. The "thank you" idea is right on--and that's exactly what I've done. In some cases, it's opened up a productive conversation. In others, it's went nowhere. But, it demonstrated that I'm listening--to all the comments. And, quite frankly, sometimes the negative comments lead to a more productive discussion in the long run. By the way, Lauren, my favorite Yoda quote: "Do or do not. There is no try." Very appropriate for the world we live in, don't you think? @arikhanson I have personal experience with this, as most bloggers do. My best piece of advice? Take a timeout upon reading the negative comment. Don’t respond right away. Breathe. And think about a thoughtful response. The “thank you” idea is right on–and that’s exactly what I’ve done. In some cases, it’s opened up a productive conversation. In others, it’s went nowhere. But, it demonstrated that I’m listening–to all the comments. And, quite frankly, sometimes the negative comments lead to a more productive discussion in the long run.

By the way, Lauren, my favorite Yoda quote: “Do or do not. There is no try.” Very appropriate for the world we live in, don’t you think?

@arikhanson

]]> By: lauren http://www.radian6.com/blog/2009/10/what-is-the-best-way-to-handle-negative-comments/#comment-1445 lauren Wed, 21 Oct 2009 18:48:51 +0000 http://www.radian6.com/?p=1393#comment-1445 Barry, That is great advice. In fact, I am working on a post right now to be published soon addressing such a process and how it assists the community team. L Barry,

That is great advice. In fact, I am working on a post right now to be published soon addressing such a process and how it assists the community team.

L

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