Fresh Features in Radian6
Monday, November 16, 2009 | 6 Comments
Tags: Dashboard Sharing, Google Sidewiki Monitoring Support, radian6 features, Radian6 platform
Posted in: Features, Platform, Social Media Monitoring
We’re pleased to announce a Radian6 update we rolled out over the weekend, and wanted to communicate the new features that you now have available in your Radian6 account. In recent weeks we’ve been focused on adding coverage, streamlining workflows, enabling enterprise operating environments, and reaching out to an increasingly global user community.
Google Sidewiki Monitoring Support
We know many of you have asked if Sidewiki posts will be included in Radian6 results, and the answer is yes! By adding the Sidewiki feed URL as a Source Filter in your Topic Profile Configuration, Sidewiki posts will show up as comments in your Radian6 results. Your Sidewiki feed URL will look like: http://www.google.com/sidewiki/feeds/entries/domainpath/googleblog.blogspot.com%2F/full?sortorder=published
Replace “googleblog.blogspot.com” with the URL of the domain you wish to monitor. Also stay tuned here for an upcoming how-to post on adding Sidewiki content to your results.
Portuguese Language Support
Social media is an increasingly global phenomenon. We recognize the need for social media monitoring beyond North America, and that the needs of international organizations may span across the globe. As a result, we’ve listed Portuguese as an available language during your Topic Profile Configuration process. Now, you can search exclusively for Portuguese keywords, or include Portuguese results in your overall searches. And as always, it’s easy to filter to include or exclude specific languages using the language filters for each topic profile – handy if you’re monitoring a large volume of content.
Dashboard Sharing
We also know that the social media monitoring needs of large organizations can be unique. Engaged organizations monitoring large communities may find themselves with several users who each reach out daily to dozens of community members, and need to have consistent information at their fingertips quickly. Power users may want to configure and share their monitoring dashboards with their teams. Or, management teams may want a turn-key dashboard to review monitoring results without having to spend time on configuration and setup. To address needs like this, we’ve rolled out the ability to copy and move a complete dashboard to another user in your domain.
At the top of your Radian6 dashboard, you’ll find a new “cog” icon to the left of your dashboard icons. The dashboard cog allows you to select options for copying and moving your dashboards, as well as generating dashboard reports and renaming your existing dashboards. Copying a dashboard will create a complete duplicate of a dashboard from your account and send it to another, while retaining the original in your display. Moving a dashboard recreates the dashboard for the new user, and removes it from the original user’s display.
In addition to Copy/Move Dashboard, we’ve also added a simple alerting system. Users are notified when new dashboards are sent to their account, can accept and deny incoming dashboards, and defer accepting a new dashboard until later.
A few other notes on the new Dashboard Copy and Move capabilities:
- Minimized widgets will not be copied or moved. This allows you to customize dashboards with visible widgets and send without having to delete or reconfigure other widgets you may have on your dashboard.
- Radian6 currently has a limit of 8 dashboards per user. If you have more than 8 dashboards, you will not be able to receive a new one. However you will be provided with the option to remove one, or you may defer accepting the new dashboard until later.
Automatic Widget Repositioning
Along with the Copy/Move Dashboard capabilities, we’ve built in a fail-safe feature to guard against “losing” dashboard widgets off-screen when changing display or resolution size. Radian6 will now detect widgets that may be located off-screen upon login, and will automatically reposition them on-screen.
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Thank you, as always, for your continued support and feedback. Our platform is built and improved with your needs in mind, so we always welcome your suggestions for how to make it a more powerful monitoring, engagement, and measurement tool for your business.
6 Responses to “Fresh Features in Radian6”
Lauren Vargas on November 16th, 2009 at 7:58 pm
Graham,
Automated sentiment is in limited release right now. We are assessing feedback and will release that feature soon.
Lauren Vargas
Community Manager at Radian6
Mike Nelson on November 17th, 2009 at 10:16 am
Lauren, thanks for the update!
Mike Driehorst on November 17th, 2009 at 3:16 pm
Lauren,
For the Google Sidewiki support, please clarify: You have to manually add it for the site you want to monitor? Sidewiki comments won’t automatically appear in profile results for all sites, correct?
Granted, it’s been more than a year since I saw a Radian6 demo so want to make sure I’m not misunderstanding or missing anything. If it’s automatic, great!
-Mike
lauren on November 17th, 2009 at 4:41 pm
Mike,
Right now we’re limited what is possible with the Sidewiki API, and there isn’t a way to simply search/crawl all of the sidewiki content. So this is a limitation that will not only impact us, but any other vendor that adds sidewiki support as well. Hopefully future updates to the sidewiki API will allow us to provide a more automated solution in the future.
L
Mike Driehorst on November 17th, 2009 at 5:49 pm
Thanks for the info, Lauren. Since SideWiki is user-driven, Ican understand it not being automatic (not every page has one). Would hope, as you said, Google will update the API so it can be automatic, which will also benefit SideWiki.
Take care,
-Mike
Graham Wolfe on November 16th, 2009 at 7:51 pm
These are great additions, especially the Sidewiki capability, but when will the automated sentiment tool be available to test? We could really use it. Thanks