We’re pleased to announce a Radian6 update we rolled out over the weekend, and wanted to communicate the new features that you now have available in your Radian6 account. In recent weeks we’ve been focused on adding coverage, streamlining workflows, enabling enterprise operating environments, and reaching out to an increasingly global user community.

Google Sidewiki Monitoring Support

We know many of you have asked if Sidewiki posts will be included in Radian6 results, and the answer is yes!  By adding the Sidewiki feed URL as a Source Filter in your Topic Profile Configuration, Sidewiki posts will show up as comments in your Radian6 results. Your Sidewiki feed URL will look like: http://www.google.com/sidewiki/feeds/entries/domainpath/googleblog.blogspot.com%2F/full?sortorder=published

Replace “googleblog.blogspot.com” with the URL of the domain you wish to monitor. Also stay tuned here for an upcoming how-to post on adding Sidewiki content to your results.

Portuguese Language Support

Social media is an increasingly global phenomenon. We recognize the need for social media monitoring beyond North America, and that the needs of international organizations may span across the globe. As a result, we’ve listed Portuguese as an available language during your Topic Profile Configuration process. Now, you can search exclusively for Portuguese keywords, or include Portuguese results in your overall searches. And as always, it’s easy to filter to include or exclude specific languages using the language filters for each topic profile – handy if you’re monitoring a large volume of content.

Dashboard Sharing

We also know that the social media monitoring needs of large organizations can be unique. Engaged organizations monitoring large communities may find themselves with several users who each reach out daily to dozens of community members, and need to have consistent information at their fingertips quickly. Power users may want to configure and share their monitoring dashboards with their teams. Or, management teams may want a turn-key dashboard to review monitoring results without having to spend time on configuration and setup. To address needs like this, we’ve rolled out the ability to copy and move a complete dashboard to another user in your domain.

At the top of your Radian6 dashboard, you’ll find a new “cog” icon to the left of your dashboard icons.  The dashboard cog allows you to select options for copying and moving your dashboards, as well as generating dashboard reports and renaming your existing dashboards. Copying a dashboard will create a complete duplicate of a dashboard from your account and send it to another, while retaining the original in your display. Moving a dashboard recreates the dashboard for the new user, and removes it from the original user’s display.

In addition to Copy/Move Dashboard, we’ve also added a simple alerting system. Users are notified when new dashboards are sent to their account, can accept and deny incoming dashboards, and defer accepting a new dashboard until later.

A few other notes on the new Dashboard Copy and Move capabilities:

• Minimized widgets will not be copied or moved. This allows you to customize dashboards with visible widgets and send without having to delete or reconfigure other widgets you may have on your dashboard.
• Radian6 currently has a limit of 8 dashboards per user. If you have more than 8 dashboards, you will not be able to receive a new one. However you will be provided with the option to remove one, or you may defer accepting the new dashboard until later.

Automatic Widget Repositioning

Along with the Copy/Move Dashboard capabilities, we’ve built in a fail-safe feature to guard against “losing” dashboard widgets off-screen when changing display or resolution size. Radian6 will now detect widgets that may be located off-screen upon login, and will automatically reposition them on-screen.

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Thank you, as always, for your continued support and feedback. Our platform is built and improved with your needs in mind, so we always welcome your suggestions for how to make it a more powerful monitoring, engagement, and measurement tool for your business.

Tags: Dashboard Sharing, Google Sidewiki Monitoring Support, radian6 features, Radian6 platform