Happy New Year
Thursday, December 31, 2009 | Add a Comment
Tags: Happy New Year
Posted in: Community
What would Microsoft say? Find out in the next Twebinbar, 7 January
Tuesday, December 29, 2009 | 9 Comments
Tags: Customer service, Microsoft, radian6, Twebinar, xbox
Posted in: Listening, Twebinar, Web Events
What would Microsoft say? Could Twitter become the social model for customer service delivery? Hear Microsoft’s answer in a Radian6 Twebinar Thursday January 7th at 2pm EST How many uses does Twitter have? With 40 million using 140 characters to communicate, Twitter’s ‘reason for being’ continues to evolve. Twitter’s simple question “What are you doing” [...]
Establish a Relevant Vision
Monday, December 28, 2009 | Add a Comment
Tags: change management, social media goals, social media strategy
Posted in: Social Media
The end of the year is perfect timing we address the third step of achieve success in a challenging situation to stimulate positive change. When getting started in social media, you cannot dismiss and ignore an organization’s fears about social media engagement. Social media success is dependant upon a drastic change in corporate culture’s thinking and execution process. Already [...]
Happy Holidays
Thursday, December 24, 2009 | Add a Comment
Tags: Happy Holidays
Posted in: Community
What is On Your Holiday Wish List?
Wednesday, December 23, 2009 | 4 Comments
Tags: Social Media
Posted in: Social Media
Many of us are tidying our desks today before we take a much-needed holiday break before the new year. Santa may have adapted social media, but perhaps your company is not quite there to making the jump into social media or gone beyond monitoring social media into customer engagement. This can be a frustrating situation, [...]
Sentiment Analysis Details, and More Radian6 in 2010
Tuesday, December 22, 2009 | 46 Comments
Tags: automated sentiment, automated sentiment analysis, radian6, radian6 features, Sentiment analysis, Social Media, Social Media Monitoring
Posted in: Features, Platform, Social Media, Social Media Monitoring
Many of you read Chris Newton’s post last week introducing Radian6′s take on automated sentiment, and we promised some more details on how it works inside the Radian6 system. So without further ado, give a click and download this handy PDF that walks you through some of the basics of setting up and analyzing automated [...]
Your Social Media State of the Union
Monday, December 21, 2009 | 112 Comments
Tags: Business, Business process, customer engagement, engage online, goals, Social Media, social media listening, social media measurement, Social Media Monitoring, social media strategy
Posted in: Listening, Social Media
The end of the year is a popular time for reflection, and often times we look big picture to see what the past year has carried with it, and where the future might lead. While you’re looking at trends and the big stories, though, now is a great time to reflect on your own company [...]
It's Not All Mindless Chatter
Friday, December 18, 2009 | 8 Comments
Tags: Community, Rachel Happe, relationships, Social Media
Posted in: Community, Guest Blogger, Social Media
One of the biggest criticisms of social media and communities is that they involve a lot of mindless chatter. At first and even second blush, this chatter doesn’t seem to lead anywhere and certainly doesn’t suggest hard business outcomes. It is, however, critical to building relationships. Conversational artifacts – the subjects and themes that people [...]
Twebinar Recap: Molson Coors
Thursday, December 17, 2009 | 58 Comments
Tags: Community, engagement, Molson Coors, Podcast, radian6, Twebinar
Posted in: Podcasts, Social Media, Twebinar
A great big thanks to all of you who joined us for our Engaged Brand Twebinar with Ferg Devins and Tonia Hammer of Molson Coors. There is a real energy created when people love what they do and you can tell from the conversation today that Ferg and Tonia really enjoy connecting and building relationships [...]
Announcing the Radian6 Higher Education Trial Program
Wednesday, December 16, 2009 | 30 Comments
Tags: HigherEd
Posted in: Trial Program
On this blog and across various other channels on the social web, we like to talk with you about the general principles and best practices of social media engagement and how you can encourage your organizations to monitor, listen and engage online. Several people on our team have been asked to speak about these topics to [...]
