It’s been an incredible year at Radian6, with lots of amazing things happening, the launch (now in preview) of our new Engagement Console, events, great clients, you name it.

And with that kind of activity comes growth, including growth for our community team. You’re probably already acquainted with Lauren Vargas, Katie Morse, and Teresa Basich, who are doing some great work to help support our customers and community with content, engagement and connection, and presence at events. And of course there’s David Alston, the captain of our community ship.

We’re now on the hunt for an outstanding community manager to join our team, and help us support our clients in the agency market – public relations, advertising, communications, marketing, that sort of thing.

If you have solid agency experience and think you’ve got what it takes to join our team as a community manager, send an email to me, Amber Naslund, Director of Community with a bit about why. Include your experience and/or resume, but most importantly, tell me how your experience and interest plays well into a community role and why you think you’re right for it.

A bit about the position is listed below. The right candidate can be located remotely (US or Canada), and salary is commensurate with experience.

Looking forward to hearing from you!

Community Manager – Agency

Responsibilities:

• Listen to and engage with the Radian6 community actively and responsively, both in relevant outpost communities and existing resident channels
• Work closely with agency-side account and sales teams to contribute subject matter expertise in support of client accounts
• Proactively participate in agency-related industry discussions when possible and appropriate to contribute expertise
• Create and contribute content to Radian6 though leadership initiatives (blogs, webinars, whitepapers, etc) on an ongoing basis
• Work with the community team to establish and refine consistent community engagement practices
• Collaborate on internal communication programs to inform and educate around social media initiatives and their broader implications
• Provide ongoing feedback to community, account, training, and support teams on agency community trends, issues, and interests
• Master the Radian6 dashboard for use in reporting, online demos, and engagement, focusing on optimal agency use
• Attend and participate in industry events as appropriate (some travel may be required)

Attributes:

• Belief in the importance of listening and engaging through social media
• Entrepreneurial, self-motivated, get-it-done attitude
• Thrives in a fast-paced, nimble work environment.
• Passion to explore new ideas, contribute critically to discussion, and build on ideas from others
• Discipline to work projects to deadlines, or build structure and process around new initiatives
• Commitment to internal communication and collaboration
• Passion for client service and connecting with people
• Curiosity and interest in how social media intersects with the business world, especially the agency sector
• A sense of humor and the ability to not take yourself too seriously

Skills:

• Outstanding written and verbal communication. Really.
• Demonstrated knowledge and experience in a communications, PR, marketing or other agency environment and understanding of agency culture.
• Sound social media strategy mindset, including committed personal experience and contributions across multiple social media channels
• Ability to manage multiple projects simultaneously, distilling necessary tasks from high-level direction
• Delivery of consistent, helpful and engaged client and prospect attention