Social Media Engagement, Strategy, and Policy Development
Saturday, July 31, 2010 | 3 Comments
Posted in: The Engaged Brand
Webinar Recap: Charlene Li Discusses “Open Leadership”
Friday, July 30, 2010 | 2 Comments
Tags: best buy, Charlene Li, edelman, john deere, open leadership, starbucks, Webinar
Posted in: Webinar
Wow. I’d like to extend a huge thank you to Charlene Li for today’s spectacular webinar. She not only discussed her book “Open Leadership: How Social Technology Can Transform the Way You Lead”, but also shared some of her favorite examples of open organizations, defined steps to help every company determine how to open up [...]
5 Social Media Topics to Watch
Wednesday, July 28, 2010 | 34 Comments
Posted in: Community, Listening, Measurement and Metrics, Social Media, Technology, social CRM
If conversations are any indicator of what’s important in social media right now, there are certainly some hot spots. And based on a high level glance at the industry overall for the past year, we can pick out a few topics that really seem to have the attention of the business world, including us. Here’s [...]
Top 10 Radian6 Blog Posts: A Mid-Year Review
Monday, July 26, 2010 | 4 Comments
Tags: social media insights, top 10 radian6 blog posts
Posted in: Social Media
2010 has flown by, hasn’t it? It seems like just last month we were recovering from the freneticism of the holidays, and just last week we were powering through Spring Break. As quickly as this year has passed, it doesn’t suit to keep flying without paying homage to the first half of the year; now’s [...]
Radian6 Named a Leader in Listening Platforms Report
Friday, July 23, 2010 | 1 Comment
Tags: Forrester Research, Listening Platforms Report
Posted in: News
Radian6 Stands Apart With Superior Software and Strategy for Social Media Monitoring & Engagement CAMBRIDGE, MA–(Marketwire – July 21, 2010) – Radian6, the leading social media monitoring and engagement platform, today announced it has been chosen as a “leader” in independent research firm Forrester Research, Inc.’s “The Forrester Wave™: Listening Platforms, Q3, 2010″ report, released [...]
Webinar: Radian6 Presents Charlene Li, Friday, July 30, 9am PDT/12pm EDT
Monday, July 19, 2010 | 2 Comments
Tags: Charlene Li, radian6 web events, Radian6 Webinars
Posted in: Social Media, Webinar
We’re thrilled to announce that Charlene Li, founder of the research-based advisory firm Altimeter Group and co-author of the renowned Groundswell, will be joining us for a webinar at the end of this month to discuss her latest book, Open Leadership: How Social Technology Can Transform the Way You Lead. When: Friday, July 30th Time: [...]
Social Customer Service, With Some Radian6 Flare
Monday, July 12, 2010 | 3 Comments
Tags: Customer service, customer support, radian6, radian6 customer service
Posted in: Customer service, Social Media Monitoring
This introductory post was written by Nigel Orfei, Director, Customer Services for Radian6. Nigel will be contributing to this blog on a regular basis to share general best practices about managing customer service in the online social space, and he’ll be answering some of the common questions we receive from our clients about our platform, [...]
Case Study: Intuit Inner Circle User Community
Tuesday, July 6, 2010 | 2 Comments
Tags: community building, customer enagement, Intuit, TurboTax, TurboTax Inner Circle, user community
Posted in: Community, Customer service, Listening, Social Media
There’s quite a demand for case studies in our neck of the woods, and we understand why: When something as new as social media hits the scene, people want to see successful precedent before jumping into the mix. And while it can be a bit tough to find the right stories to share — we’re [...]
