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December 2010

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Social Media New Year's Resolutions

Engagement / December 31, 2010 / 64044 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fsocial-media-new-years-resolutions%2FSocial+Media+New+Year%26%23039%3Bs+Resolutions2010-12-31+17%3A53%3A07Teresa+Basichhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6404

Note: This fantastic post was thought up by our Director of PR, Allan Gates. Enjoy! As we near the dawn of 2011, it is a time for introspection and reflection.... Read More

Dear Radian6: How Do You Manage a Corporate Twitter Handle?

Product / December 31, 2010 / 64000 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fdear-radian6-how-do-you-manage-a-corporate-twitter-handle%2FDear+Radian6%3A+How+Do+You+Manage+a+Corporate+Twitter+Handle%3F2010-12-31+17%3A40%3A41Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6400%26%23038%3Bpost_type%3Dproduct-update

Dear Radian6, What are some best practices for using your platform to manage a corporate Twitter handle? Dear User, Last week we covered we covered how we handle customer support... Read More

Defining Influence In Social Media

Engagement / December 29, 2010 / 637711 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fdefining-influence-in-social-media%2FDefining+Influence+In+Social+Media2010-12-29+19%3A41%3A28Teresa+Basichhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6377

Influence is a gut feeling. You can tell that’s true by the lack of consistent definitions or research on the subject. As individuals, we just seem to understand inherently what... Read More

A Quick Look at Extensions

Product / December 29, 2010 / 63660 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fa-quick-look-at-extensions%2FA+Quick+Look+at+Extensions2010-12-29+15%3A59%3A12Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6366%26%23038%3Bpost_type%3Dproduct-update

With all the new features we’ve released you’ll notice that we’ve tended to lean towards making the platform more accessible for everyone to use. Part of adding to that accessibility... Read More

A 2010 Enhancement Tip Of the Hat

Product / December 27, 2010 / 63630 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fa-2010-enhancement-tip-of-the-hat%2FA+2010+Enhancement+Tip+Of+the+Hat2010-12-27+19%3A04%3A06Cory+Hartlenhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6363%26%23038%3Bpost_type%3Dproduct-update

With 2010 almost out the door and 2011 soon to come knocking, we thought a salute to the hard working teams behind the scenes that make it all happen  was... Read More

Dear Radian6: "How do YOU manage Twitter customer support?"

Product / December 24, 2010 / 63622 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fdear-radian6-how-do-you-manage-twitter-customer-support%2FDear+Radian6%3A+%26quot%3BHow+do+YOU+manage+Twitter+customer+support%3F%26quot%3B2010-12-24+16%3A36%3A59Cory+Hartlenhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6362%26%23038%3Bpost_type%3Dproduct-update

Dear User, Having the correct tool set and process is a huge start, so today we’ll talk about what is needed to bring your support team up to speed in... Read More

Fantastic Friday (Social Media) Reading

Engagement / December 24, 2010 / 63572 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Ffantastic-friday-social-media-reading-5%2FFantastic+Friday+%28Social+Media%29+Reading2010-12-24+13%3A55%3A09Lauren+Vargashttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6357

Are the kids jingle-belling? And everyone telling you, be of good cheer? Have you had great happy meetings and friends come to call? We are celebrating the most wonderful time... Read More

Macro! What's a Macro?

Product / December 22, 2010 / 62561 Commenthttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fmacro-whats-a-macro%2FMacro%21+What%26%23039%3Bs+a+Macro%3F2010-12-22+12%3A00%3A02Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6256%26%23038%3Bpost_type%3Dproduct-update

Macros have been part of the Engagement Console since it’s initial release, but with the most recent release we’ve added few extra features to them. Like any story, there’s no... Read More

From Radian6 to You

News & Events, Radian6 / December 20, 2010 / 63231 Commenthttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Ffrom-radian6-to-you%2FFrom+Radian6+to+You2010-12-20+17%3A59%3A53Marcel+LeBrunhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6323

As 2010 comes to a close we’d be remiss not to look back and recognize just how much the social media listening space has matured this year. It’s incredibly rewarding... Read More

Up, Up and Away!: Super Users take Flight

Product / December 20, 2010 / 62950 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2010%2F12%2Fup-up-and-away-super-users-take-flight%2FUp%2C+Up+and+Away%21%3A+Super+Users+take+Flight2010-12-20+16%3A40%3A51Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D6295%26%23038%3Bpost_type%3Dproduct-update

Last Monday we walked you through you the ins and outs of User Roles that are now accessible with the newest set of product updates. But some of you may... Read More