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March 2011

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Social 2011: Build a Better Campaign – Research, Plan, and Integrate

News & Events, Radian6, Social Media / March 31, 2011 / 77091 Commenthttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fsocial-2011-build-a-better-campaign-research-plan-and-integrate%2FSocial+2011%3A+Build+a+Better+Campaign+-+Research%2C+Plan%2C+and+Integrate2011-03-31+15%3A34%3A51Trish+Foranthttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7709

Powerful campaigns deliver a message that resonates with your audience – they inspire, motivate and influence people to take action. Campaigns help you raise the profile of everything you do,... Read More

Some Big News From Radian6

News & Events / March 30, 2011 / 773916 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fsome-big-news-from-radian6%2FSome+Big+News+From+Radian62011-03-30+12%3A09%3A06Marcel+LeBrunhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7739

We have some big news to share:  Effective March 30, 2011 Radian6 has entered into an agreement to be acquired by salesforce.com, and we expect the deal to close in... Read More

How to Help Track Your Customer Service Team Engagement

Product / March 28, 2011 / 76630 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fhow-to-help-track-your-customer-service-team-engagement%2FHow+to+Help+Track+Your+Customer+Service+Team+Engagement2011-03-28+18%3A45%3A53Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7663%26%23038%3Bpost_type%3Dproduct-update

On Friday, we talked about ways to work on getting your customer service team started using our Engagement Console on a daily basis. As promised, today we are going to... Read More

Cutting Through the Red Tape

Radian6, Social Media, Strategy / March 28, 2011 / 76671 Commenthttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fcutting-through-the-red-tape%2FCutting+Through+the+Red+Tape2011-03-28+18%3A49%3A50Lindsay+Bellhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7667

Canada’s Industry Minister Tony Clement is a bit of a social media pioneer, at least among most government members at his level. The House of Commons’ very own ‘Millhouse’ (with all... Read More

Can You Define the ROI of Social?

Radian6, Social Media, Strategy / March 25, 2011 / 76227 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fcan-you-define-the-roi-of-social%2FCan+You+Define+the+ROI+of+Social%3F2011-03-25+15%3A53%3A15Lindsay+Bellhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7622

Recently, a grand old brand set about to reinvent itself. Not only did they invest in an extremely creative and winking’ly tongue in cheek advertising campaign, they more than firmly... Read More

Dear Radian6: How Does a Customer Service Team Get Started?

Product / March 25, 2011 / 76420 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fdear-radian6-how-does-a-customer-service-team-get-started%2FDear+Radian6%3A+How+Does+a+Customer+Service+Team+Get+Started%3F2011-03-25+14%3A04%3A28Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7642%26%23038%3Bpost_type%3Dproduct-update

Dear Radian6, We’ve used your software for awhile as a company but we are now looking at transitioning out of the dashboard to allow our customer service team to fully... Read More

Community Manager 2.0 – Who’s Running This Place?

Engagement, Radian6, Social Media / March 24, 2011 / 75731 Commenthttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fcommunity-manager-2-0-whos-running-this-place%2FCommunity+Manager+2.0+%E2%80%93+Who%E2%80%99s+Running+This+Place%3F2011-03-24+14%3A37%3A44Lindsay+Bellhttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7573

“The best community managers are like a good party host mixed with a fine restaurant host.” Author/blogger Chris Brogan Community managers are sort of like tonsils. No one quite knows... Read More

How to deal with The Spike

Product / March 23, 2011 / 75090 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fhow-to-deal-with-the-spike%2FHow+to+deal+with+The+Spike2011-03-23+18%3A31%3A58Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7509%26%23038%3Bpost_type%3Dproduct-update

Today’s post was co-authored by Melanie Thompson, Community Analyst It’s a bright, sunny, crisp spring morning as you make your way in to work for another wonderful day in the... Read More

Social 2011: The Evolution of the Agency

News & Events, Radian6, Social Media / March 23, 2011 / 75112 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fsocial-2011-the-evolution-of-the-agency%2FSocial+2011%3A+The+Evolution+of+the+Agency2011-03-23+17%3A37%3A32Trish+Foranthttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7511

Advertising and marketing, in some form or another, has been around for a very long time. In fact, the first newspaper advertisement, an announcement seeking a buyer for an estate... Read More

Social 2011: Integrating the Voice of the Customer Beyond the Call Center

Radian6, Social Media, Strategy / March 22, 2011 / 749710 Commentshttp%3A%2F%2Fwww.radian6.com%2Fblog%2F2011%2F03%2Fsocial-2011-integrating-the-voice-of-the-customer-beyond-the-call-center%2FSocial+2011%3A+Integrating+the+Voice+of+the+Customer+Beyond+the+Call+Center2011-03-22+18%3A12%3A25Genevieve+Coateshttp%3A%2F%2Fwww.radian6.com%2F%3Fp%3D7497

Social media can give you tons of information, including some uninhibited comments from clients that can give you invaluable insights on your products and services. The problem is, with so... Read More