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15 Keys to Begin Social Media Community Management


Social Media Breakfast Connecticut Community ManagementThe Social Media Breakfast of Connecticut helped close Social Media Week today by showing the community management love. The session, Community Management: The Perils and Promise, was a great primer into this exciting and challenging field.

I was honored to be on the panel. Joining me was Lauren Vargas, Community Management Strategist at Aetna and Tyson Goodridge, Director of Social Media at Acsys Interactive (featured in this image).

But if you didn’t make New Haven one of your stops this morning, here are 15 key (tweet-sized) nuggets that will get you started on your community management journey.

Don’t go rogue with community management. Have a social media policy or you will fail.Tweet This Line!

Use Responsive Classroom as a source of inspiration for community strategy creation.Tweet This Line!

The challenge? Make policy fun.Tweet This Line!

Men are from Google +, women are from Pinterest. Know where your audience hangs out.Tweet This Line!

Community managers are like Spider Man. With great power comes great responsibility.Tweet This Line!

You call them community managers? How about cat herders?Tweet This Line!

Be a storyteller.Tweet This Line!

Give local stories international attention with compelling content shared on social media.Tweet This Line!

Community manager is the new black, but it doesn’t come easy.Tweet This Line!

Consider urban planning – build from the ground up.Tweet This Line!

Go beyond text -  turn those case studies into videos, infographics and webinars.Tweet This Line!

Every single employee is a community manager.Tweet This Line!

Social media is not siloed.Tweet This Line!

Social media ROI exists but there is no silver bullet.Tweet This Line!

 

If you were to elaborate on some of these points, where would you focus and why? To learn more about community management, check out our posts from Community Manager Appreciation Day.

 

 



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About the author Amanda Nelson is a Community Content Manager at Radian6. She is an avid writer, content curator and border collie fanatic.


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