Just this past weekend we rolled out a number of new features available to subscribers of the Radian6 platform. These new features aim to make listening and engaging in social media even more effective and efficient within agencies and enterprise organizations.

Social Profiles - This is the ability to show a social profile for posted items found in your topic profile. This allows a user to easily uncover the “who” behind each post. It provides a list of known and possible accounts across a number of social media applications in a hyperlink format so users can decide to reach out and add to their contacts.

Advanced Drill-down - This is the ability to select a word in a conversation cloud, a point in a time-series graph or a bar on a comparative topic monitor to open up a new River of News, times series graph or conversation cloud. This enables an efficient way to uncover trends and the underlying causes by further diving into the results on a more minute basis.

Social CIM (option) - With social CIM (community interaction management) capabilities turned on, discovered posts can be prioritized and assigned various team members. Users can create and assign tags as well as make notes on each post leaving a complete audit trail and the ability to report on results at a later date. With this option, listening and engaging in social media can become a completely manageable, enterprise-wide initiative.

Posted in: Features.