Olivia Landolt

There is a very distinct and dividing line in social media. In one corner we have those that firmly believe that there is a definite return on investment from social

The lines dividing social customer service and community engagement are often blurred. In many respects providing customer service online is a form of engagement but there are some distinct differences

Digital. Engagement. Social. Proactive Customer Service. The list goes on. Many buzz words are circulating at the moment, and companies are under pressure, more so than ever, to be present on social networks.

You may have learnt everything you know about social etiquette in pre-school, but we likely didn’t all attend the same pre-school.  In fact, the geographical location of said pre-school would

This month we’re exploring Social Etiquette and the fine line walked by online engagement specialists across industries. It takes a certain type of person to manage online communities as we’ve

Merriam-Webster tells us that the definition of diplomacy is “skill in handling affairs without arousing hostility”, and that the definition of diplomatic is “employing tact and conciliation especially in situations

The grass is always greener on the other side, right? Well, it may or may not be but a peek across the fence is always worth it, whether you’re engaging

Over the last couple of weeks we’ve touched on several themes, from training to inspiration through to using social media to drive sales and leads. For many companies and agencies

So you’ve graduated high school, you’ve completed your university degree and it’s time to leave all the cramming behind and get to work, right? While in school you might have

Last week we shared our tools of the trade on sampling data for effective analysis when dealing with large data samples. Gathering the right data, and using the right tools