By Amber Naslund
Tuesday, February 23, 2010 | 2 Comments
Tags: Listening, radian6 features, Social Media, social media analysis, social media measurment, Social Media Monitoring
Posted in: Announcements, Features, Platform, Social Media Monitoring
As always, we’re grateful for the feedback we get from our customers and community. Why? Because they form the foundation for the updates, enhancements, and feature additions we make to the Radian6 platform. Many of our users love the power and flexibility of the Radian6 dashboard, and how much you can customize. But we also [...]
By Amber Naslund
Tuesday, December 22, 2009 | 46 Comments
Tags: automated sentiment, automated sentiment analysis, radian6, radian6 features, Sentiment analysis, Social Media, Social Media Monitoring
Posted in: Features, Platform, Social Media, Social Media Monitoring
Many of you read Chris Newton’s post last week introducing Radian6′s take on automated sentiment, and we promised some more details on how it works inside the Radian6 system. So without further ado, give a click and download this handy PDF that walks you through some of the basics of setting up and analyzing automated [...]
By Chris Newton
Thursday, December 10, 2009 | 201 Comments
Tags: automated sentiment, automated sentiment analysis, radian6, Sentiment analysis, Social Media, Social Media Monitoring, social web, Technology
Posted in: Community, Features, Listening, Platform, Social Media, Social Media Monitoring
One of the most talked about capabilities of social media monitoring platforms is sentiment analysis, more specifically the automation of same. It’s a technology that’s important and can be valuable to companies’ social media analysis, but it’s critical to understand how it works, when it’s useful, and what its limitations are. At Radian6, we’ll be [...]
By Lauren Vargas
Friday, December 4, 2009 | Add a Comment
Tags: Platform, radian6 features, Radian6 new features, sidewiki
Posted in: Features, Platform
Sidewiki has been a hot issue since Google announced its release in late September. Why is it so hot? Google Sidewiki is a browser sidebar that enables you to contribute and read helpful information alongside any web page. Sidewiki provides an easy way for users to share their insights about any page on the web. [...]
By Lauren Vargas
Monday, November 16, 2009 | 24 Comments
Tags: Dashboard Sharing, Google Sidewiki Monitoring Support, radian6 features, Radian6 platform
Posted in: Features, Platform, Social Media Monitoring
We’re pleased to announce a Radian6 update we rolled out over the weekend, and wanted to communicate the new features that you now have available in your Radian6 account. In recent weeks we’ve been focused on adding coverage, streamlining workflows, enabling enterprise operating environments, and reaching out to an increasingly global user community. Google Sidewiki [...]
By Amber Naslund
Tuesday, September 1, 2009 | 12 Comments
Posted in: Features, Platform, Social Media, Social Media Monitoring
Here we go again! We’re excited to roll out some new features and enhancements to the Radian6 platform, based on your feedback. We’ve improved widget usability by parking a variety of widget operations into a single Actions button (look for the little cog icon) at the bottom right corner of each widget. With the Cog [...]
By Amber Naslund
Wednesday, June 24, 2009 | 4 Comments
Tags: Customer relationship management, radian6, Salesforce.com, social CRM, Social Media, Webtrends
Posted in: Features, Integration & Partners, Listening, Platform
New features empower companies to extend customer relationships into the social web and more clearly determine social media ROI. Fredericton, NB (June 24, 2009) – The social web is touching more and more business processes inside the enterprise. Marketing, customer support, sales, and community professionals increasingly need to understand how the conversations happening in social [...]
By Amber Naslund
Friday, March 6, 2009 | 8 Comments
Tags: conversation metrics, Data analysis, data segmentation, Listening, radian6, Social Media, social media analysis, social media measurement, Social Media Monitoring
Posted in: Features, Platform, Social Media, Social Media Monitoring
Powerful data analysis means the ability to segment, sort, and filter data in any number of ways, to any level of granularity at a click. The Topic Analysis Widget (formerly called the Comparative Topic Monitor) now provides you with new metrics and enhanced segmenting capabilities to take your analysis to deeper levels. Enhanced Segmentation Now, [...]
By Amber Naslund
Thursday, March 5, 2009 | 19 Comments
Tags: commentindexing, listeining, listeningplatform, newfeatures, Platform, radian6, socialmedia, socialmediamonitoring
Posted in: Features, Platform, Social Media, Social Media Monitoring
This weekend’s rollout of new Radian6 features includes a substantial addition: the indexing of posted comments across the web. Let’s face it: the comments on the posts you read in social media are immensely valuable. They’re often where intense discussion takes place. Conversations can evolve into new and different topics in the comments alone. Social [...]
By Amber Naslund
Tuesday, March 3, 2009 | 4 Comments
Tags: Customer Management, radian6, Richard Binhammer, Social Media, Social Media Monitoring, source tags
Posted in: Features, Platform, Social Media, Social Media Monitoring
Providing context for outreach and engagement in social media is key. You want to know who you’re talking to, where they’re from, how they found you, and build a history of that information for your team. And later, you might want to analyze and segment your data by those labels. Radian6′s new source tagging capability [...]
