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Social Media


Throw Away Your “About Us” Page and Start Over

As an extension of this month’s ebook, Building Stronger Customer Relationships: Making Your Brand More Personal With Social Media, we are sharing one social media rich idea each day for the next 30... Read More

7 Ideas for Your Brand’s Next Pinterest Board

Yes. Another post about Pinterest. Are you sick of it yet? You’d better hunker down and dive into the pinning madness because, according to these mind blowing statistics, Pinterest has... Read More

Using Social Media for Stellar April Fools Pranks

The thought of pranking your community with an April Fools joke can be funny and entertaining. But some organizations have pulled out all the stops and become downright wild in... Read More

8 Tips for Getting Your Social Media Initiative off the Ground

For large organizations, embracing social media can be painful. You’re not just adopting a new technology; you’re changing the way you relate to your customers and do business. How do... Read More

Set the Times You’ll be Available on Social Media

Social media never sleeps, but that doesn’t mean the hard working people who manage your brand’s social media accounts shouldn’t rest either.  Just as a brick and mortar establishment posts... Read More

What About Social Media for B2B Companies?

Yesterday’s webinar about social media ROI generated lots of questions from the participants, including many about social media for B2B companies. Since we ran out of time to answer all... Read More

Learn How to Measure the ROI of Social Media With Dr. Natalie

Yesterday’s webinar with Dr. Natalie Petouhoff (@drnatalie) was a valuable hour of conversation on measuring ROI of social media. Dr. Natalie is not only UCLA’s Director and Professor of the Social... Read More

Customer Service Organizations: Social Media will not be Ignored

Customer service has evolved and matured over the past 20 years. Consumers have many options to interact with a company, whether it be through a call center, an automated phone... Read More

If You Don’t Interact, You’re Not Social

As an extension of this month’s ebook, Building Stronger Customer Relationships: Making Your Brand More Personal With Social Media, we are sharing one social media rich idea each day for... Read More

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Radian6 Mobile Has Been Improved

Radian6 Mobile Has Been Updated

Improvements in Version 1.0.5 include:

  • Twitter mentions & hashtags are tappable from the workflow page
  • Keywords in the stack and workflow pages are highlighted
  • Tap a profile pic to see the social profile of the post author

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Get the most from your results with Radian6 Insights

Understand Social Like Never Before

Combine the coverage and depth of Radian6 with 3rd-party content for:

  • Demographics like age, gender, and location
  • Influence scores and topics
  • One-click lists of the most talked about people, places and things
  • And much more…

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Introducing the Salesforce Social Hub

Introducing the Salesforce Social Hub

Automate & Scale Social Media using the Salesforce Social Hub™ for:

  • Customer Service
  • Data Analysis
  • Community Management
  • Marketing & Product Development

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