The Social Contract eBook from The Social Customer
Friday, March 12, 2010 | 3 Comments
Tags: Customer relationship management, Customer service, The Social Customer
Posted in: Community, Listening, Social Media
The social phone. It seems like a fairly simple concept, right? That’s essentially what a phone is, a tool or channel that allows people to connect to one another. We look at social media as the social phone – it’s the place where people can “call up” the brands and companies they want to talk [...]
Twebinar Recap: Xbox
Thursday, January 7, 2010 | 4 Comments
Tags: Customer service, Elite Tweet Fleet, radian6, Twebinar, twitter, Twitter for customer service, xbox
Posted in: Podcasts, Twebinar
Thanks to all of you Xbox fans out there who joined our hilarious and informative chat with McKenzie Eakin and Jerry Kansky during today’s Engaged Brand Twebinar. McKenzie is the Community Program Manager with Xbox LIVE Service and Jerry is a Social Support Analyst from the Xbox Elite Tweet Fleet.
Their Twitter handles give you a [...]
It’s Tune-In Thursday at Radian6. Today’s Tune-In? “Twebinar with Xbox”
Thursday, January 7, 2010 | Add a Comment
Tags: Community, Customer service, engagement, Listening, Microsoft, radian6, Social Media, Twebinar, Webinar, xbox
Posted in: Twebinar, Web Events, Webinar
Did you hear about Microsoft’s Xbox Elite Tweet Fleet? You can today.
Join Radian6 Community Director Amber Naslund with Marketing & Community VP David Alston in a Twebinar Today at 2 P.M. EST to meet the people behind the Xbox Elite Tweet Fleet team.
Tune in to Today’s Twebinar at:
http://twebinars.radian6.com/ or
http://www.blogtalkradio.com/theengagedbrand
The Elite Tweet Fleet makes customer [...]
What would Microsoft say? Find out in the next Twebinbar, 7 January
Tuesday, December 29, 2009 | 2 Comments
Tags: Customer service, Microsoft, radian6, Twebinar, xbox
Posted in: Listening, Twebinar, Web Events
What would Microsoft say? Could Twitter become the social model for customer service delivery?
Hear Microsoft’s answer in a Radian6 Twebinar Thursday January 7th at 2pm EST
How many uses does Twitter have?
With 40 million using 140 characters to communicate, Twitter’s ‘reason for being’ continues to evolve. Twitter’s simple question “What are you doing” helped a U.S. [...]
Say What?
Monday, August 17, 2009 | 4 Comments
Tags: comcast, Customer service, engagement, Listening, Social Media
Posted in: Community, Listening, Social Media
We’ve posted a few times here about what kinds of conversations to listen for in social media. (Just in case you missed them, you can find them here, here, and here).
But the question that inevitably comes next: What do I say?
So here, my list for you for a few response types you might consider when [...]
