Tuesday, August 31, 2010 | 3 Comments
Tags: Listening, observation, Social Media Monitoring
Posted in: Engagement, Listening
Do you know my name? Do you know I moved across the apartment complex two months ago? Do you know I inquired about brand X five times before I purchased? Do you know I purchased because I received a recommendation from another one of your customers? Do you know that I purchased brand X for [...]
Thursday, March 18, 2010 | 7 Comments
Tags: Brand management, brand monitoring, d.tail Noisemakers, Jessica Watson, Social Media Monitoring, Social2CRM
Posted in: Listening, Social Media Monitoring
Jessica Watson is your typical 16-year-old. She loves the beach, reading, cooking, and sailing. Lots of sailing. In fact, Jessica is currently on schedule to break the record for the world’s youngest person to sail by herself, unassisted, around the world, in her 34-foot yacht named “Ella’s Pink Lady”. Her story is an astounding one, [...]
Tuesday, February 23, 2010 | 2 Comments
Tags: Listening, radian6 features, Social Media, social media analysis, social media measurment, Social Media Monitoring
Posted in: Announcements, Features, Platform, Social Media Monitoring
As always, we’re grateful for the feedback we get from our customers and community. Why? Because they form the foundation for the updates, enhancements, and feature additions we make to the Radian6 platform. Many of our users love the power and flexibility of the Radian6 dashboard, and how much you can customize. But we also [...]
Wednesday, January 13, 2010 | 132 Comments
Tags: conversational listening, engage online, Listening, Social Media, social media engagement, Social Media Monitoring, social media monitoring workflow, social media strategy, social media tracking, two way listening
Posted in: Listening, Social Media, Social Media Monitoring
We don’t need to tell you that you need to be listening in social media, right? But perhaps you need a bit of help building out a listening program that’s sustainable, actionable, and actually helps you meet your business needs. Here’s a set of steps to take and questions to answer to round out your [...]
Tuesday, December 22, 2009 | 46 Comments
Tags: automated sentiment, automated sentiment analysis, radian6, radian6 features, Sentiment analysis, Social Media, Social Media Monitoring
Posted in: Features, Platform, Social Media, Social Media Monitoring
Many of you read Chris Newton’s post last week introducing Radian6′s take on automated sentiment, and we promised some more details on how it works inside the Radian6 system. So without further ado, give a click and download this handy PDF that walks you through some of the basics of setting up and analyzing automated [...]
Monday, December 21, 2009 | 112 Comments
Tags: Business, Business process, customer engagement, engage online, goals, Social Media, social media listening, social media measurement, Social Media Monitoring, social media strategy
Posted in: Listening, Social Media
The end of the year is a popular time for reflection, and often times we look big picture to see what the past year has carried with it, and where the future might lead. While you’re looking at trends and the big stories, though, now is a great time to reflect on your own company [...]
Thursday, December 10, 2009 | 201 Comments
Tags: automated sentiment, automated sentiment analysis, radian6, Sentiment analysis, Social Media, Social Media Monitoring, social web, Technology
Posted in: Community, Features, Listening, Platform, Social Media, Social Media Monitoring
One of the most talked about capabilities of social media monitoring platforms is sentiment analysis, more specifically the automation of same. It’s a technology that’s important and can be valuable to companies’ social media analysis, but it’s critical to understand how it works, when it’s useful, and what its limitations are. At Radian6, we’ll be [...]
Wednesday, November 18, 2009 | 109 Comments
Tags: conversational listening, engage online, social media community, Social Media Monitoring, social media skills
Posted in: Community, Listening, Social Media Monitoring
You know that when it comes to embracing social media within organizations we often see the person leading the charge literally tackling the challenge with the skills of a social media superhero. And like most superheros they don’t think anything of the special powers they have activated in themselves and those around them. They remain [...]
Thursday, November 12, 2009 | 8 Comments
Tags: Dix&Eaton, engagement, Listening, Online Communities, Podcast, radian6, Social Media, Social Media Monitoring, Twebinar
Posted in: Podcasts, Twebinar
Thanks to everyone for the great turnout at our Engaged Brand Twebinar today with Chuck Hemann from Dix & Eaton. The audience participation was so awesome; we had plenty of great, thought-provoking questions for our speed round. Chuck shared so much fantastic information it was hard to keep up. He started with his brilliantly simple [...]
Thursday, November 5, 2009 | 4 Comments
Tags: engagement, Kodak, Listening, Podcast, radian6, Social Media, Social Media Monitoring, Twebinar
Posted in: Podcasts, Twebinar
Thanks to everyone who joined us for today’s Engaged Brand Twebinar with Kodak. The positive response was outstanding and we really appreciate Tom Hoehn and Jenny Cisney sharing their insight into Social Media and the way it can make business better. There were so many great take-aways from the Twebinar that if you missed it [...]
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