Salesforce.com transformed the enterprise software market with cloud computing. We’ve launched business apps and platforms that are as easy to use as Amazon.com and as social as Facebook. And now we’ve got our sights set on the next generation of cloud computing. Recognized as the world’s 4th fastest growing company according to FORTUNE magazine, our portfolio of cloud computing technologies has revolutionized how companies manage and share business information. With more than 5,000 employees, the first enterprise cloud computing company to exceed $2.0B in annual revenue run rate, and more than 97,700 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We’re also one of the “Best Places to Work” (FORTUNE). If you’re passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.

Radian6, a leader in social media monitoring, was acquired by salesforce.com in 2011 and is currently recruiting a Community Manager. This is a great opportunity to join an innovative, dynamic, young company with strong leadership. You will be part of a small team where you can make a significant contribution and have a high level of responsibility and accountability. You will report directly to the Vice President of Marketing & Community, UK.

 Responsibilities:        

• Listen to and engage with the Radian6 community actively and responsively, both in relevant outpost communities and existing resident channels;
• Work closely with corporate and agency account and sales teams to contribute subject matter expertise in support of client accounts;
• Proactively participate in industry discussions when possible and appropriate to contribute expertise;
• Create and contribute content to Radian6 thought leadership initiatives (blogs, webinars, whitepapers, etc) on an ongoing basis;
• Work with the community team to establish and refine consistent community engagement practices;
• Collaborate on internal communication programs to inform and educate around social media initiatives and their broader implications;
• Provide ongoing feedback to community, account, training, and support teams on industry community trends, issues, and interests;
• Master the Radian6 dashboard for use in reporting, online demos, and engagement, focusing on optimal client use; and
• Attend and participate in industry events as appropriate (some travel may be required).

 Attributes:

• Belief in the importance of listening and engaging through social media;
• Entrepreneurial, self-motivated, get-it-done attitude;
• Thrives in a fast-paced, nimble work environment;
• Passion to explore new ideas, contribute critically to discussion, and build on ideas from others;
• Discipline to work projects to deadlines, or build structure and process around new initiatives;
• Commitment to internal communication and collaboration;
• Passion for client service and connecting with people;
• Curiosity and interest in how social media intersects with the business world, especially the agency sector; and
• A sense of humour and the ability to not take yourself too seriously.

 Skills: 

• Outstanding written and verbal communication;
• Demonstrated knowledge and experience in a communications, PR or marketing environment;
• Sound social media strategy mindset, including committed personal experience and contributions across multiple social media channels;
• Ability to manage multiple projects simultaneously, distilling necessary tasks from high level direction; and
• Delivery of consistent, helpful and engaged client and prospect attention.

 Hours/Environment:

Although 9 to 5 is the standard workday, long hours are likely for a Community Manager, but it’s all in the name of great content and an engaged community. There may be a degree of travel within the UK and sometimes even abroad. This can mean overnight stays away from home.

 Sound good to you? If you’re interested send your resume to jingram@salesforce.com.

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.