Radian6 is a software company specializing in social media monitoring solutions.  Our technology provides real-time identification, analysis and tracking of topics, issues and trends as they develop across any form of social media including blogs, videos, micro-blogging, shared images etc.

Radian6 is currently recruiting Director Customer Success Management responsible for leading a team to increase customer adoption, ensure customer retention and expand deployment growth.

Key Responsibilities:

• Lead a growing team responsible for fostering a trusted advisor relationship with customers allowing the full potential of their Radian6 solution to be realized;
• Manage Customer Success Management team ensuring high customer satisfaction and high renewal predictability;
• Ownership and accountability for ensuring customer retention and enabling customer revenue growth across a portfolio of 1000’s of customers in North America;
• Develop a team that serves as a customer advocate in driving industry best practices and the evolution of the Radian6 product and platform functionality integral to the customer’s success;
• Implement account management process, disciplines and related tools
• Manage account escalations;
• Participate in customer meetings within region; and
• Develop a good working relationship with sales and other departments within Radian6 required to achieve Customer Success goals.
• 3-5 years of Managing/building a team of 20-25+ account managers /or senior consultants required;
• 5+ years of direct customer engagement experience in sales, account management or consultancy for Fortune 100-2000 customers required;
• SAS model & CRM deployment or marketing experience a plus;
• Demonstrated success at providing consistent high levels of customer satisfaction, quality deliverables, methodology development, and high employee retention;
• Program Management experience an asset;
• Proven effectiveness at leading and facilitating customer workshops;
• Proven experience in managing complex project implementations; and
• Willingness to travel.
• Very strong leadership and mentorship skills;
• Aggressive go-getter attitude;
• Ability to learn quickly and adapt to change;
• Tenacity, drive and the desire to succeed;
• Resourceful and creative troubleshooting skills; and
• Strong commitment to quality.

Job Requirements:

• 3-5 years of Managing/building a team of 20-25+ account managers /or senior consultants required;
• 5+ years of direct customer engagement experience in sales, account management or consultancy for Fortune 100-2000 customers required;
• SAS model & CRM deployment or marketing experience a plus;
• Demonstrated success at providing consistent high levels of customer satisfaction, quality deliverables, methodology development, and high employee retention;
• Program Management experience an asset;
• Proven effectiveness at leading and facilitating customer workshops;
• Proven experience in managing complex project implementations; and
• Willingness to travel.

Attributes:

• Very strong leadership and mentorship skills;
• Aggressive go-getter attitude;
• Ability to learn quickly and adapt to change;
• Tenacity, drive and the desire to succeed;
• Resourceful and creative troubleshooting skills; and
• Strong commitment to quality.

Sound good to you?  If you’re interested send your resume to careers@radian6.com.*

www.radian6.com

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.