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Careers

Creating innovative tools so clients can get a good night’s rest

  • Are you passionate about what you do?
  • Do you thrive on understanding the needs of clients and creating innovative solutions to meet those needs?
  • Do you share our passion to develop a deep understanding of the social media space so clients can be armed with the most advanced and easy-to-use monitoring and analysis solution?

Radian6 is looking for creative individuals with a passion for developing solutions in a client-focused environment to join our growing team of technology professionals located in Fredericton and Saint John. We offer competitive compensation and benefit packages and a chance to help build solutions for one of the hottest technology segments.

To submit your resume for consideration please email us at: careers@radian6.com

Current openings:

Training Specialist

Location: Flexible

Radian6 is currently recruiting an experienced Training Specialist. Reporting to the User Community Manager and working closely with internal groups and key clients, the Training Specialist will be responsible for assisting in the planning and development of training programs and will take a hands-on approach to the delivery of training to key groups.

Key Responsibilities:

  • Develop, deliver and support training programs and schedules, as they relate to Radian6 platform use, for Radian6 employees, new partner employees and Radian6 customers;
  • Conduct ongoing technical training, product training and personal development classes;
  • Assist in the development of training manuals, multimedia visual aids and other educational materials; and
  • Work collaboratively with internal and external stakeholders to further develop Radian6 training options.

Job Requirements:

  • Demonstrated success at delivering training;
  • Demonstrated awareness of adult learning principles;
  • Solid project management skills;
  • Demonstrated research and writing skills;
  • Excellent one-on-one and group presentation skills;
  • Technical and social media background / knowledge considered an asset;
  • Have the ability to work a flexible schedule; and
  • Have the ability to travel throughout North America for onsite customer training.

Attributes:

  • Be a resourceful and highly-organized self-starter;
  • Have the ability to work in a fast-paced environment with the tenacity needed to succeed in a start-up environment;
  • Have strong research, analytical and creative problem solving skills;
  • Have a solid understanding of corporate etiquette and the ability to ask the right questions to fully understand the true educational needs;
  • Intuitively be capable of understanding learning needs;
  • Have excellent written and verbal communications skills; and
  • Have a bachelor’s degree.

Sound good to you? If you’re interested send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Community Analyst

Location: Fredericton, NB

Radian6 is currently recruiting a Community Analyst.

This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. Working closely with Marketing, Sales and our Community Team, the successful candidate will prospect sales leads and manage inbound lead traffic. This role is key to our sales, marketing and service efforts.

Key Responsibilities:

  • Handle incoming requests from potential clients and pre-qualify their needs;
  • Utilize internal and external resources to assist in meeting targets;
  • Assign leads to appropriate internal parties;
  • Initiate and follow up on outbound lead generation efforts;
  • Actively engage with prospects/clients in social media (eg, Twitter, forums, blogs, etc);
  • Work closely with sales and marketing groups on focused campaigns;
  • Update company database to reflect daily activities; and
  • Maintain company culture when engaging with prospects/clients.

Job Requirements:

  • Post-secondary degree or diploma;
  • Five years of relevant experience;
  • Proven project coordination skills;
  • Proven ability to work well under pressure;
  • Knowledge and use of social media / social networks considered an asset; and
  • Knowledge of Salesforce.com considered an asset.

Attributes:

  • Strong initiative and positive attitude;
  • Ability to work independently and as a part of a team;
  • Ability to learn quickly and adapt to change;
  • Professional, organized, efficient and accurate;
  • Tenacity, drive and the desire to succeed in a start-up environment;
  • Resourceful and creative troubleshooting skills;
  • Proven attention to detail and problem solving skills;
  • Strong commitment to quality;
  • Proven ability to prioritize and multi-task;
  • Outstanding time management skills; and
  • A well-developed sense of humour.

Sound good to you?  If you’re interested, give us a call and we’ll tell you more. Or send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Customer Support Specialist

Location: Fredericton, NB

Radian6 is currently recruiting an ambitious, professional Customer Support Specialist to work nights and help us to provide top-notch customer support to our existing client base and to aid in the development of long-term client relationships. This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.

Key Responsibilities:

  • Provide high-quality, proactive support to existing Radian6 clients;
  • Build and enhance existing relationships by troubleshooting and contacting clients; and
  • Raise product awareness by conducting training sessions over the phone.

Job Requirements:

  • 5 years of customer support experience;
  • Demonstrated passion for delivering and exceeding service targets;
  • Proven ability to develop and maintain relationships;
  • Ability and drive to perform in a fast-paced start-up environment with multiple tasks, deadlines and changing priorities;
  • Ability to adapt to a new and changing environment; and
  • Availability to work 100% night shifts.

Attributes:

  • Excellent presentation and communication skills;
  • Ability to develop detailed product knowledge quickly;
  • Strong problem-solving and analytical skills;
  • Resourceful and creative troubleshooting skills;
  • Familiarity with social media and social networks considered an asset;
  • Prior technical support experience is considered an asset; and
  • Proficiency in French and English is considered an asset.

In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program. If you are interested in working with a strong team in a dynamic, leading-edge environment, send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Project Manager

Location: Fredericton or Saint John, NB

Radian6 is currently recruiting an experienced Project Manager.

Working closely with Product Management, Customer Support and Marketing, the successful candidate will drive feature development projects using agile iterative development techniques.

Key Responsibilities:

  • Plan, execute, and deliver feature development projects on a rapid release cycle (six weeks per feature release);
  • Create and maintain work breakdown structures and project schedules including allocation of team members to project tasks;
  • Manage project scope – control scope creep and manage change requests related to project scope;
  • Plan for and mitigate project risks;
  • Promote strong team-centric working relationships;
  • Manage external dependencies and coordinate project timelines and deliverables with third parties (as required);
  • Report project status on a weekly basis or as requested by stakeholder(s);
  • Conduct and chair regular project status, project milestone, and/or project scrum meetings;
  • Mediate and/or help resolve problems encountered by team members;
  • Manage project issues with input on priority from the stakeholder(s); and
  • Shield project team from distractions by forces external to the project.

Job Requirements:

  • Minimum of 3 years experience managing development projects centered on product development with agile development techniques;
  • Excellent written and verbal communication skills;
  • Excellent teamwork skills;
  • Proven ability to influence cross-functional teams.

Attributes:

  • Hands-on approach to project management;
  • Strong initiative and positive attitude;
  • Ability to learn quickly and adapt to change;
  • Professional, organized, efficient and accurate;
  • Tenacity, drive and the desire to succeed in a start-up environment;
  • Resourceful and creative troubleshooting skills;
  • Strong commitment to quality;
  • Outstanding time management skills; and
  • A well-developed sense of humour.

In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.

Sound good to you? If you’re interested, send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Account Manager

Location: Fredericton, NB

In this role you will be a key part of a sales team and involved with targeting new and existing accounts.

Key Responsibilities:

  • Use a flexible approach to develop overall strategies to build long term, sustainable, profitable relationships at executive levels and to strategically grow and manage the defined accounts;
  • Actively and effectively promote Radian6  to targeted accounts and develop and grow the associated pipeline;
  • Maximize sales opportunities within the assigned territory;
  • Ensure maximum personal effectiveness through excellent communication of activities and successes with internal colleagues while making recommendations for process improvements;
  • Hunt new business and/or grow an existing customer base of organisations by spending time with each client to understand their business needs and requirements.

Job Requirements:

  • 5+ years of b2b sales, preferably in the technology sector;
  • Proven ability to interact directly with senior executives in customer organizations;
  • Minimum of an undergraduate degree with graduate degree in related field preferred;
  • Excellent in-person and Web-based (i.e. via Webex) presentation and communications skills;
  • Familiarity with social media and social networks preferred.

Skills and attributes:

  • Strong initiative and positive attitude;
  • Ability to learn quickly and adapt to change;
  • Professional, organized, efficient and accurate;
  • Tenacity, drive and the desire to succeed in a start-up environment;
  • Resourceful and creative troubleshooting skills;
  • Strong commitment to quality;
  • Outstanding time management skills; and
  • A well-developed sense of humour.

Sound good to you? If you’re interested send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Senior Professional Services Manager

Location: Fredericton, NB

Radian6 is currently recruiting a Senior Professional Services Manager.

This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.  In this key role you will be a key part of a project team involved in understanding customer needs and proposing value-add solutions to meet their requirements.

Key Responsibilities:

  • Be the overall business owner for Radian6 professional services products including definition of the products themselves and the necessary execution models;
  • Be the most senior customer-facing professional services person on customer projects, working directly with the client in a professional services,  account management and project management role;
  • Coordinate and lead internal resources on the delivery of professional services projects;
  • Take part in delivery as needed from a needs analysis and project playbook definition perspective;
  • Play a key role in helping to define and build our overall professional services strategy, plan the team as we move forward; and
  • Other responsibilities consistent with the duties of Senior Professional Services Manager as may be assigned from time to time by the VP, Business Development.

Job Requirements:

  • Bachelor’s Degree in Business or related discipline;
  • 5 to 10 years of hands-on experience in project management, including expertise with project management tools;
  • Customer-facing skills including expectation management, communication skills, information management
  • Proven leadership, communication, presentation, and negotiation skills;
  • Experience capturing and analyzing requirements from business users
  • Team player with proven ability to facilitate project delivery through high-functioning teams
  • Prior exposure to quality management, ISO certification, requirements management, or software testing is advantageous, as is PMP certification and PMO experience
  • Proven ability to work well under pressure;  and
  • Knowledge and use of social media / social networks considered an asset.

Attributes:

  • Strong initiative and positive attitude;
  • Ability to learn quickly and adapt to change;
  • Professional, organized, efficient and accurate;
  • Tenacity, drive and the desire to succeed in a start-up environment;
  • Resourceful and creative troubleshooting skills;
  • Strong commitment to quality;
  • Outstanding time management skills; and
  • A well-developed sense of humour.

Sound good to you?  If you’re interested, give us a call and we’ll tell you more.
888 6radian (888 672-3426)

Or send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Java Developer

Location: Saint John, NB

Radian6 is currently recruiting for experienced Java Developers.

This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team. Successful candidates will join a highly talented team of software engineers using leading edge Web 2.0 technologies. You will make a significant contribution to the design and development of the industry leading social media monitoring, engagement, analytics and reporting system.

Key Responsibilities:

  • Development and support of Java-based server platform providing content discovery, tracking, indexing & searching, messaging, and delivery services.
  • Involvement in all steps of the development process, including analysis, design, testing, documentation and implementation.
  • Develop and unit/integration test software components/modules using the most current industry tools and processes.
  • Sub-system owner during project design, development and documentation. Accountable for specified software modules/components.

Requirements for the Successful Candidate Include:

  • Post-secondary education in Computer Science and/or related experience.
  • Solid understanding and working application of object-oriented principles and concepts.
  • Solid understanding and working application of architecture, design and development concepts and best practices.
  • Experience in Java/J2EE based development using relational databases.
  • Motivated self-starter with the ability and drive to perform in a fast-paced start-up environment, with multiple tasks, deadlines and changing priorities.
  • Demonstrated ability to learn new technologies quickly and efficiently.

Working knowledge of the following are considered strong assets:

  • Tomcat, Servlets, Hibernate
  • MySQL, JDBC, SQL
  • Agile Methodologies
  • Eclipse IDE, CVS, ant, junit, jprofiler
  • Linux/Unix experience
  • Performance and Memory Tuning

In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.

Sound good to you? If you’re interested, come chat, and we’ll tell you more.
888 6radian (888 672-3426)
Or send your resume to careers@radian6.com*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Quality Assurance Specialists

Location: Saint John, NB

Radian6 is currently recruiting for experienced Quality Assurance Specialists.

This is a great opportunity to join an exciting, dynamic, young company with a strong and seasoned leadership team.  Successful candidates will join a highly talented product development team leveraging agile development methodologies & tools to develop software product(s) delivered to the international market. You will make a significant contribution to the design and development of the industry leading social media monitoring, engagement, analytics and reporting system.

Key Responsibilities:

  • Assist in development of test strategy;
  • Assist in preparation and setup of test environments and test data;
  • Design test cases based on functional requirements and UI mock-ups;
  • Execute test cases and accurately record results to allow defects to be reproduced by the development team;
  • Work directly with the development team to assist in troubleshooting and resolving defects;
  • Retest resolved defects for each build deployed to test environment;
  • Involved with development and execution of non-functional test cases based on system requirements documentation;
  • Effectively communicate status of testing;
  • Accountable for completing work assignments, meeting commitments and deadlines; and
  • Work directly with customer support to assist in troubleshooting customer issues.

Requirements for the successful candidate include:

  • Knowledge & understanding of software testing best practices;
  • A passion for creating high quality software releases;
  • Motivated self-starter with the ability and drive to perform in a fast-paced start-up environment, with multiple tasks, deadlines and changing priorities;
  • Demonstrated ability to learn new systems quickly and efficiently; and
  • Minimum of 2 years experience defining and executing test cases on projects leveraging agile iterative development techniques.

In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.  If you are interested in working with a strong team in a dynamic, leading-edge environment, send your resume to:

careers@radian6.com *

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

Senior Sales Professionals – Sales Execs & Account Managers

Location: Halifax, NS

Key Responsibilities:

  • Use a flexible approach to develop overall strategies to build long term, sustainable, profitable relationships at executive levels and to strategically grow and manage the defined Key accounts;
  • Actively and effectively promote Radian6  to targeted key accounts and develop and grow the associated pipeline
  • Maximize sales opportunities within the assigned territory
  • Ensure maximum personal effectiveness through excellent communication of activities and successes with internal colleagues while making recommendations for process improvements;
  • Hunt new multi-national business and/or grow an existing customer base of multi-national, multi-site organisations by spending time with each client to understand their business needs and requirements.

Job Requirements:

  • Demonstrated success at closing Fortune 500 business;
  • Demonstrated leadership skills;
  • Strategic enterprise sales experience;
  • 5-10 years of b2b sales, preferably in the technology sector;
  • Proven ability to interact directly with senior executives in customer organizations;
  • Minimum of an undergraduate degree with graduate degree in related field preferred;
  • Excellent in-person and Web-based (i.e. via Webex) presentation and communications skills;
  • Ability to travel North America as required;
  • Familiarity with social media and social networks preferred.

Attributes:

  • Strong initiative and positive attitude;
  • Ability to learn quickly and adapt to change;
  • Professional, organized, efficient and accurate;
  • Tenacity, drive and the desire to succeed in a start-up environment;
  • Resourceful and creative troubleshooting skills;
  • Strong commitment to quality;
  • Outstanding time management skills; and
  • A well-developed sense of humour.

In return for your skills and expertise, you will receive a competitive salary and a comprehensive benefits program.

Sound good to you?  If you’re interested send your resume to careers@radian6.com.*

* We are an equal opportunity employer and encourage all applicants to submit a detailed resume. Please note that only those applicants selected for an interview will be contacted.

 

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