FAQ

What is the pricing for Radian6, and does it require a contract?
What constitutes a “topic profile” and how do you charge for keywords?
Do you offer a free trial?
How fast is it to set up?
What sites and media does Radian6 cover, and how do you find them?
Why are you different or better than other social media monitoring solutions?
How often do you update the software or release new features?
What kind of technical support and training do do you offer?
What industries can make the best use of Radian6?
What other companies and agencies do you work with?

For U.S.- and Canada-based customers, Radian6 pricing starts at $500 per month, per profile for up to 10,000 net new monthly results (individual posts that match your overall profile keywords), and $100 per month, per user ID. We charge based on monthly volume of results, not keywords or individual subjects, so you can include as many relevant and related search terms as you like within each profile.

Profile pricing scales on a graduated scale according to monthly result volume:

• up to 10,000 results – $500/month
• up to 25,000 results – $1000/month
• up to 50,000 results – $1500/month

Above 50,000 results, topic profile pricing increases $500/month for every additional 50,000 results.

Profiles initially include 30 days of historical data (with more available on request), and infinite access to aggregated historical data on your active profiles (so your total available results for search and analysis accumulate each month, indefinitely).

We also offer a 50% discount for registered non-profits; ask your account representative for more details.

We ask you to sign a simple user agreement when you join us. It’s on a month by month basis, so you can cancel at the end of any month if we’re not right for you (which means no long term commitments).

For information on international pricing, please contact us at community@radian6.com.

A profile is a collection of key words and phrases you determine in order to search the breadth and depth of a brand or subject of interest. Keywords are unlimited; you can specify any number of keywords across as many related subjects as you like, and use boolean operators (like AND, OR, and AND NOT) in order to refine your keyword set. You can also create groups of keywords inside a topic profile to help filter and organize your results.

We sure do. We ask users to attend a free, one-hour web-based training session before receiving their trial account logins. Radian6 is an in-depth system, and we can help get your trial started off on the right foot by walking you through the platform basics, and offering a few tips and tricks to help. Don’t worry, there’s no high pressure sales pitch here. We’re just making sure you have a chance to ask questions and get a thorough guided tour before setting off to explore on your own.

Once you complete the initial one hour training session for Radian6, you can immediately start tracking your topics. We’re a web based platform, which means there’s no software to download and install, and you can access your account from anywhere you have an internet connection and a web browser.

Radian6 covers over 100 million sources each day, including the broadest available coverage of:

• Blogs
• Mainstream online news, such CNN.com
• Video and Photo sharing sites, like Flickr and YouTube
• Micromedia, including Twitter and Friendfeed
• Forums and Discussion Boards
• Blog comments
• Facebook public discussion forums

Radian6 uses a combination of RSS and other data feeds in addition to proprietary crawlers in order to index the entire social web. If data is available publicly, we’ll capture it. (That also means that data the community trusts to stay behind a wall, will; we don’t crawl or capture sites like private portions of Facebook, private communities, or anything like that.) We capture over 6 million on-topic posts and comments each day, filter out the spam and irrelevant data, and deliver results to you in near real time.

Comparing different monitoring solutions can be as difficult as comparing apples to oranges. But here’s what our customers and clients tell us sets us apart, and some of the reasons they decided our platform was right for them:

• Breadth of Coverage – Every day, we deliver over 8 million (and growing rapidly with our customer base!) relevant results to our customers, pulled from a much larger set of scanned results (into the 10s of millions).
• Ease of Use – We’re comprehensive, but not so complicated that you need an engineering degree to use us. The Radian6 platform is designed to be easy to use and navigate for a novice, but powerful and flexible enough to meet the needs of the most advanced user.
• Comprehensive Analytics – Gathering data is one thing. Analyzing it and using insights to drive your decisions is another. From trends and influencer analysis to deep filtering, social media metrics, and data segmentation, we give you myriad ways to drill down into your data and understand how the social web is impacting your business.
• Workflow Capabilities – One of our more compelling advantages, Radian6 helps you scale social media listening and engagement throughout the company with our workflow capabilities. Assign and route posts, tag results with relevant information, classify and mark action status on items, and receive email or IM alerts for new posts in your topic profiles.
• Support – Put simply, we are proud to have a support team that is second to none. We’ll help you get started on the right foot with Radian6, and our entire support team is a resource to you anytime you have questions, issues, or thoughts about how to make the platform better
• Community Focus – Our users are what drive our development. The features we develop and create are all based on feedback and input we get from our active user community. That means we’re listening, and always striving to build a platform that’s more valuable for you in your work.
• Thinking Ahead – We’re not just trying to build a great listening platform, we’re trying to build a great enterprise social media platform for you. That means we’re bringing the best of breed to our own product – like our integrated web analytics and CRM capabilities – to bridge social media to all areas of your business. And we’re helping to power other leading software- like community, advertising, and marketing automation solutions – to help bring the power of social to these enterprise platforms.

For more detail on our capabilities and differentiators, check out the Radian6 Advantages section and some examples of our platform applications.

We do rolling updates to our software approximately every two weeks, with major feature enhancements and additions every two months. We announce new features via email to our users, as well as on our PowerShift blog and our monthly email newsletter.

We include a basic training session when you first start out that helps you understand the various capabilities of the platform.   Videos and FAQs on the various aspects of the service are also available from within the dashboard for you to review any time you’d like.

We’ve also got a dedicated support team on hand Monday through Friday from 8:00 AM until 8:00 PM Eastern Standard Time. They’re on tap to help answer questions or troubleshoot. And you can always send an email to support@radian6.com and we’ll respond, usually within 24 hours (except on weekends and holidays, when response times may vary slightly).

If you need some extended training on a feature set, or some help retooling your topic profile, we’re here to help. Simply contact your account representative to request some additional training time, or email support@radian6.com with the details of what you need and we’ll get you set up.

There aren’t many industries that can’t make great use of Radian6. Our customers range from small consulting and startup businesses to Fortune 100 companies and communication agencies of all sizes, in both B2B and B2C. We’ve got customers in just about every industry you can imagine, from tech to publishing, finance, medicine, entertainment, and beer. We also serve a number of non-profit, association, and education clients as well.

With the pervasive and growing role that the web plays in businesses of all kinds, industries of all sizes and types can benefit from social media monitoring and the insights it brings.

We work with businesses, non-profits, and communications of all shapes and sizes. For a sampling of some of our clients, check out the Our Customers page.  And if you’d like to hear what some of our customers and fans have to say about working with Radian6, connect with them on Twitter over here.