Radian6 Engagement Console
Take a look at the new Radian6 Engagement Console, and learn how it will change the way your company engages on the social web.
The New Radian6 Engagement Console
Radian6 brings you our new Engagement Console, the solution to scaling social media engagement inside your organization. This fluid desktop application helps your company listen, engage, and coordinate your outreach across teams. It’s time to put the social phone on every desktop in the company. The Engagement Console:
- Is a complete real-time social web client (yep, more than Twitter)
- Helps you coordinate team social media engagement across the enterprise
- Shows Radian6 topic profiles right alongside your personal or corporate Twitter and Facebook streams
- Lets you set one-click workflow for frequently use post routing, assignment, and classification
- Feeds data to your Radian6 dashboard for reporting and analysis
Enterprise Social Media Collaboration
Customers are talking about your business. With Radian6’s Engagement Console, not only will you know what they are saying, but you now have the ability to join the conversation.
The Radian6 Engagement Console gives your company the ability to work collaboratively across departments to meet the needs of your customers. Your team will now have the power to coordinate responses, share information and stay connected.
This means that your customer service team can answer questions and inquiries while sharing this information with your sales staff or product development team. The Engagement Console helps your staff monitor social media conversations and allows them to work together to ensure that customers receive not only a response, but the right response, each and every time.
Integrating fully with the Radian6 Dashboard, the Engagement Console allows your team to generate reports, schedule regular alerts, and send information to team members and executives using all the power of Radian6.
The Radian6 Engagement Console allows you to capture conversations from across the social web and coordinate your social media activities and insights with your team and stakeholders. The Engagement Console allows you to share what you have learned and truly bring collaboration to your team’s social media efforts.
Features
The Complete Social Web
Build stacks for your complete Radian6 profiles, or filter by media type to keep an eye on your most important social channels. Launch searches within your stacks, filter by keyword, and focus your listening on relevant conversations.
Build a Listening Grid
Create custom listening queues within your profiles and prioritize your outreach. Build stacks based on finely tuned topics, tagged lists, keywords, user assignment, or sentiment. See when your competitors or prospects are talking and what they’re saying.
Seamless Workflow
Alongside your Radian6 stacks, open the Workflow to classify posts and tag them, adjust sentiment, and route them to key members of your team for follow up and engagement. While you’re working, see who else on your team is online.
Real-Time Coordination
While you’re working, see who else has a post selected and whether they’re responding – in real time. Pull up a stack of just your tasks to act on the posts assigned to you. And respond to Tweets, posts, threads or blog comments right from the platform.
Reporting and Analysis
Radian6 stacks feature a snapshot time series for post volume on profiles. Click straight to your Radian6 dashboard, do analysis on social media metrics, segment data, and generate reports to connect the dots for social media measurement and ROI.
Complete Activity & Conversation History
See the conversation threads, in real time, as users respond. Keep the conversation history on record, and preserve the audit trail of interactions, responses, and notes to see the 360-degree view of the activity around a specific post.
Social Profiles
See a user’s full profile to get a 360-degree view of their online presence. And with a click, check out your conversation history and notes for that person, and add identifying source tags to give context to your ongoing interactions.
Efficiency and Productivity
Build one-click workflow profiles to assign priority, status, sentiment and assignments to multiple posts with a single click. Make your listening process faster and more efficient, and turn the firehose of the social web into manageable and actionable insights.
Twitter Integration
Skip the separate Twitter client, and build Twitter stacks right next to your Radian6 searches. Reply, retweet, DM right from the platform from multiple Twitter accounts, browse Twitter profiles and follow new contacts, and shorten URLs automatically.
Facebook Integration
Keep an eye on your company’s Facebook wall posts, status updates, new comments and “likes”. Or see the news feed for your Facebook friends and leave your own comments or status updates without leaving the Engagement Console.
