July 31, 2010

Radian6 shares our own processes for engaging in the online world with our Social Media Monitoring and Engagement Playbook. This playbook will give you a taste of what engagement looks like for a company that lives and breathes through the power of the social web. Because this is our internal playbook, it features processes that lean heavily on the use of our dashboard and Engagement Console, and is also tailored to help us achieve our own goals for social media engagement.