Customer Support

Need a Hand?

The way we see it, our mission is simple. The word says it all: Support.

Radian6 supports your social media efforts with a powerful listening, measurement and engagement platform.
Our expert team supports you by offering multi-tier troubleshooting for any technical how-to. We work closely with our training team to find solutions for any hiccup or head-scratcher. Whether it’s a question of functionality, content coverage, or tweaking your topic profile results, reach out. We’re happy to lend a helping hand.

Email our support team at support@radian6.com
Ping us on Twitter @radian6support
or, Call us at 1-888-672-3426 or 1-506-442-7100 (option 2 for Support)

Choose the Level of Support That’s Right for You

Radian6 offers two levels of Customer Support to benefit businesses of all sizes.

Customer Support

Support Availability 12 hours a day, 5 days a week
24 business hour initial response time
Multi-channel support offerings
Learn More Standard vs. Premier

Premier Customer Support

Support Availability 24 hours a day, 7 days a week
2 business hour initial response time
Multi-channel support offerings
Learn More Standard vs. Premier



If you have suggestions to make our platform even better, we want to listen. Please email support@radian6.com or reach out to your account executive so we can pass along your requests to our dedicated product managers.

Facebook Twitter YouTube Google+ Slideshare
Radian6 Subscribe

Radian6

radian6's Channel

Tell us a bit about yourself to begin your download

* Denotes a Mandatory Field

Radian6 Now Offers You More


Radian6 Mobile Has Been Improved

Radian6 Mobile Has Been Updated

Improvements in Version 1.0.5 include:

  • Twitter mentions & hashtags are tappable from the workflow page
  • Keywords in the stack and workflow pages are highlighted
  • Tap a profile pic to see the social profile of the post author

Learn more

Get the most from your results with Radian6 Insights

Understand Social Like Never Before

Combine the coverage and depth of Radian6 with 3rd-party content for:

  • Demographics like age, gender, and location
  • Influence scores and topics
  • One-click lists of the most talked about people, places and things
  • And much more…

Learn more

Introducing the Salesforce Social Hub

Introducing the Salesforce Social Hub

Automate & Scale Social Media using the Salesforce Social Hub™ for:

  • Customer Service
  • Data Analysis
  • Community Management
  • Marketing & Product Development

 Learn more