Essentials

Essentials

Interested in exploring the Radian6 platform and learning more about how we can enhance your social media monitoring? With Radian6 training you can take stock of the basic ingredients you’ll need to whip up great social media monitoring results. That means starting with the heart of any Radian6 recipe, the Topic Profile.

Radian6 Product Overview Training
This welcoming introduction to all that Radian6 has to offer is a high-level, sweeping overview that’s easy to take in. We show you where you’re headed. The powerful features you’re going to learn more about in later sessions are identified and briefly described. You’ll get a glance at Topic Profiles, and how the Analysis Dashboard and its five widgets give you the flexibility to go after the information you want from social media. Don’t worry about the terms; it’ll all become very familiar as you continue through the training and take advantage of our full support resources.

To register for this session, please contact your account manager.

After attending this first live training session, why not watch our video tutorials to further familiarize yourself with the features and functionality of the Dashboard and prepare yourself for the sessions below? Our videos can be found at the top of the Dashboard and viewed anytime that’s convenient for you.

Pre-requisites for all other courses:

  • Login Credentials
  • Access to a Topic Profile
  • Completed Radian6 Product Overview Training



Topic Profiles and Keywords
It’s best to start at the beginning. That’s the topic you want to monitor social media activity about. Everything you’ll get from Radian6 can be traced back to your Topic Profile and the Keywords it contains. Starting your social media search with the best profile using the most appropriate Keywords is what this session’s all about. You’ll see how to get it right from the start with advanced Keyword entry, filtering, and our best practices.

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Radian6 Mobile Has Been Improved

Radian6 Mobile Has Been Updated

Improvements in Version 1.0.5 include:

  • Twitter mentions & hashtags are tappable from the workflow page
  • Keywords in the stack and workflow pages are highlighted
  • Tap a profile pic to see the social profile of the post author

Learn more

Get the most from your results with Radian6 Insights

Understand Social Like Never Before

Combine the coverage and depth of Radian6 with 3rd-party content for:

  • Demographics like age, gender, and location
  • Influence scores and topics
  • One-click lists of the most talked about people, places and things
  • And much more…

Learn more

Introducing the Salesforce Social Hub

Introducing the Salesforce Social Hub

Automate & Scale Social Media using the Salesforce Social Hub™ for:

  • Customer Service
  • Data Analysis
  • Community Management
  • Marketing & Product Development

 Learn more