Features
Manage Your Social Media Monitoring
Integrating the use of social media channels into your organization starts with listening. To define how and where you should be responding, you need to know how and where people are talking about you. The sheer volume of social media data can be hard to manage without a proper platform to find and engage discussions that matter most to you. With Radian6, you’ll be poised to absorb and act on the most relevant information people are sharing about your brand, products, competitors, and industry.
The Radian6 dashboard is a complete social media monitoring, engagement, and workflow management platform created to help you aggregate and analyze the comments people are making on the web. View trends and dig deeper into specific posts to get a pulse on how your company is faring online.
Easy Set-Up
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Take advantage of the Quickstart topic profile set-up tool and Widget Gallery to get up and running in the dashboard quickly. Select topic profile keywords, then quickly apply filters and get an estimated monthly result volume. Once your topic profile is set, use the Widget Gallery to build your dashboard and get started tracking and analyzing in no time. We’ll even give you 30 days of immediate historical data, with long-range historical data available upon request, to make sure you get caught up on past conversations.
Comprehensive Coverage
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Scour more than 150 million public sites and sources including blogs and comments, forums, mainstream online news publications, public photos and videos. We even monitor the open Facebook API and we pull in every tweet through the Twitter Firehose for you, too. Our dashboard gathers it all for you, in real time, so that you’ll never again miss a meaningful post.
Easy Reporting
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Sharing data and insights from your Radian6 topic profile is simple. Copy your dashboard to your teammates or supervisors to show them what you’re hearing and seeing, and how your activities are impacting results. Build and save multiple dashboards to segment and easily view data, and download or email dashboard, widget, or engagement reports.
Social Media Metrics
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Look at your brand or topic through the unique lens of social media, and the specific measurements and metrics that matter in that context. View coverage and mentions by vote count, comment count, Twitter followers, sentiment, media type and more. Look specifically at influencer data to discover who’s got clout in your industry and what they’re saying.
Workflow Management
Use workflow management in the River of News, our round up of all the stories surrounding your brand, or in our Engagement Console to scale listening across your organization. Assign posts to team members. Add internal notes, flag priority, categorize and classify posts. Set up an “online caller ID” system with post and source tags, schedule alerts, and report on engagement activity right from the dashboard.
Social CRM and Web Analytics Integration
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Tie your dashboard into your Salesforce database and create contacts, leads, and support cases right from your River of News. Use our Google Analytics, WebTrends and Omniture integrations to view social media results through the lens of web stats. Understand the context and content that drives action on your website, and connect social media with your sales pipeline.
Enterprise-level Scalability
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The Radian6 dashboard integrates seamlessly with the Engagement Console to bring social media monitoring, engagement, and analysis to every desktop in your company. Both work in concert to feed data into your profile for tracking, reporting and analysis — and guarantee that your social media teams are in sync on the information that matters most to them.
Still need more information? Check out our Product Applications section or click the button below to get started with Radian6.
