Next Generation Social Media Monitoring

Building successful relationships with your online community doesn’t happen overnight. Get to know the people talking to and about you online to better inform your engagement. The more you know about them, the better you can connect with them.

Social CRM Integration

Connect the social web to Customer Relationship Management (CRM) technology to establish a social profile of each of your customers. This keeps all your interactions in one convenient location and helps streamline feedback. With integration for the Salesforce.com Service Cloud, you can add new contacts, cases and leads with a click of the button.

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Analytics Integration

Web analytic integrations like Google Analytics, Webtrends and Omniture allow you to drill down in social media metrics – find out what conversations are driving website traffic and what media types are generating sales and conversion points. These integrations allow you to track marketing efforts and campaigns with more precision, helping you prove social media ROI and justify spending.

Get Started today to see how Radian6 Integrations can help your business better understand what online content is producing the most value and revenue for your company.

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