Engagement Console
Take a look at the new Radian6 Engagement Console, and learn how it will change the way your company engages on the social web.
Radian6 Engagement Console
The Radian6 Engagement Console is the solution to scaling social media engagement across your organization. This desktop application helps your company listen, engage, and measure your outreach across teams and departments. The Engagement Console offers:
- The entire social web: More than just a Twitter client, the Engagement Console offers full access to the social web in real time. Our platform captures hundreds of millions of posts each day, including Facebook, blogs, news sites, discussion boards, video and image sharing sites.
- Coordinate and collaborate: Use one-click workflow to route, assign and classify posts to members of your team. Create macros to streamline the process and share them across the entire organization or with specific groups. You can also tag posts or write notes that are only visible internally.
- Extensibility: The Engagement Console is fully extensible, enabling you to integrate custom or pre-built applications like Salesforce Chatter.
- Integrate with the entire Radian6 platform: Feed information from your Engagement Console to your Analysis Dashboard to take advantage of powerful metric and reporting functions.
- Customize your view any way you like: Set up your Engagement Console to have your personal or corporate Twitter and Facebook feeds beside Radian6 topic profile feeds and integrate your personal bit.ly accounts. Take it a step further by creating Topic Stacks that only display posts concerning specific issues.
- Team management: Enable internal Engagement Console administration with our Superuser, our version of an account administrator, option to help manage permissions and create a locked-down experience, if desired.
Enterprise Social Media Collaboration
Customers are talking about your business. With Radian6’s Engagement Console, you can discover what they are saying and have the ability to join the conversation as it happens, where it’s happening.
The Radian6 Engagement Console gives your company the ability to work collaboratively across departments to meet the needs of your customers. Your team will now have the power to coordinate responses, share information, and stay connected.
Your customer service team can answer questions and inquiries while sharing this information with your sales staff or product development team. The Engagement Console helps your staff monitor social media conversations and allows them to work together to ensure that customers receive not just a response, but the right response, each and every time.
Features
The Complete Social Web
Create feeds for your complete Radian6 profiles, or filter by media type to keep an eye on your most important social channels. Launch searches within feeds, filter by keyword, and focus on relevant discussions. Discover conversations that are happening in a date range, or in real-time.
Seamless Workflow
Alongside your Radian6 feeds, open the Workflow to classify and tag posts, adjust sentiment, and route them for follow up and engagement. Pull up a stack of your tasks to act on the posts assigned to you, then respond to Tweets, posts, threads, or blog comments within the platform.
Reporting and Analysis
Radian6 feeds allow you to get a snapshot view of post volumes on profiles. Click straight to your Radian6 dashboard, do analysis on social media metrics, segment data, and generate reports to connect the dots for social media measurement and ROI.
Twitter Integration
Skip the separate Twitter client, and build Twitter feeds right next to your Radian6 searches. Reply, retweet, direct message, block and report spam within the platform from multiple Twitter accounts, browse Twitter profiles, follow new contacts, and shorten URLs automatically.
Facebook Integration
Keep an eye on your company’s Facebook wall posts, status updates, new comments and “likes”. Or see the news feed for your Facebook friends and control your Facebook pages as an Administrator within the Engagement Console.
Salesforce Chatter Support
Stay in the loop inside your organization without ever having to leave the Engagement Console with our Chatter feed support. Developed by salesforce.com, Chatter is an enterprise collaboration tool that allows users to communicate and share data in a secure and private environment.
Complete Activity & Conversation History
See the conversation threads, in real time, as users respond. Keep the conversation history on record, and preserve the audit trail of interactions, responses, and notes to see the 360-degree view of the activity around a specific post.
Social Profiles
See a user’s full profile to discover more about their online presence. With a click, check out your conversation history and notes for that person and add identifying source tags to give context to your ongoing interactions.
Extensions Gallery
Put our Extensions Gallery to use for you. This collection of utilities, third party integrations and macros are designed to allow users to customize the Engagement Console to meet the specific social media monitoring and engagement needs of their team.
The places social media monitoring can take you are almost limitless; don’t you think it’s time to join the conversation?
