Transform Your Business into a Social Enterprise
The real-time nature of social media has changed customer expectations. Businesses must find ways to live up to those expectations, engage with customers faster, and quickly route feedback internally. Introducing Salesforce Social Hub™, the first process automation engine for the Social Enterprise. This latest social media evolution from Radian6, for Salesforce.com, enables companies to quickly and efficiently track and react to comments, questions and complaints as they happen on the social web. Transform and empower your business by scaling social media across every department within your organization.
Customer Service
- Increase productivity: Salesforce Social Hub™ automates Case and Contact creation so that interactions are instantly tracked and associated with customer records
- Improve customer satisfaction: Answer questions & address complaints at the point of need
- Scale social customer interaction: Instantly categorize and route posts to the appropriate team members for a faster resolution
- Prepare for the future: Connect the social web to CRM technology to establish Social Profiles for each of your customers and gain conversation context
Data Analysis
- Streamline reporting: Auto-update any new and important social data to existing reports so you can focus your efforts on day-to-day operations
- Historical data: Use Salesforce Social Hub™ to compare up to two years of social data and identify changes in sentiment and trends over time
- Data cleansing: Auto-correct any mislabeled manual tagging efforts from the past
Community Management
- Build a community: Determine what’s important to your online community – use Salesforce Social Hub™ to simultaneously add to customer Social Profiles and help your business strategize future outreach
- Identify influencers: Find brand advocates, detractors and key online influencers, and auto-escalate priority to react quickly to what’s being said on social channels
Marketing & Product Development
- Don’t guess what your customers want: Listen for real-time customer feedback to gain valuable insights. Then automatically share this information with the appropriate people in your company to help produce better products and offer superior services
- Become a Social Enterprise: Use Salesforce Social Hub™ to help automate, scale, integrate, and transform your organization and become as social as your customers
There’s a scalable price model to meet your company’s needs. Current Radian6 customers can contact their account executive to learn more. Or, if you’re new to Radian6 get started now.
